Retail Associate Manager - Columbus Neighborhood

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency.

The work directly influences customer experience and contributes to the overall financial and operational success of the retail location.

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience in a retail environment (Preferred)

• Change Agility (Required)
• Change Management Coaching (Required)
• Coaching (Required)
• Coaching Conversations (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Service (Required)
• Engaging People (Required)
• Escalation Resolution (Required)
• Leadership (Required)
• Performance Monitoring (Required)
• Product Knowledge (Required)
• Sales (Required)
• Sales Performance Coaching (Required)
• Talent Development (Required)
• Team Coaching (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Total Target Cash Pay Range: $57,600 - $100,900, inclusive of target incentives
Base Pay Range: $43,200 - $75,675 The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. T-Mobile covers medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary accident and life insurance, voluntary disability insurance, voluntary long-term care insurance, mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.