Annual Maintenance Technician

We Offer Full and Part-Time Positions As Well As Benefits and Competitive Pay

Since 1987,
The Basement Doctor Columbus has provided homeowners with the best services. Therefore, our basement waterproofing company is always looking for new hires who follow our values and desire growth opportunities.

The goal at our basement waterproofing company has been to help our contractors grow and improve. With more than three decades of business, we offer stability and opportunities hard to find in the home improvement industry.

With talented contractors and full-time employees, we aim to make Ohio homes drier, cleaner, healthier, safer, and more energy-efficient places to live.

• Education and Training – The Basement Doctor Columbus focuses on personal and professional growth. We offer constant training and education at our headquarters in Reynoldsburg, Ohio. We also provide certification through 3rd parties.
• Incredible Culture – The Basement Doctor Columbus is a drug and alcohol-free workplace. Additionally, we only use ethical sales practices and honor warranties. Lastly, we ensure our entire team follows clear rules of respect, responsibility, and integrity.
• Room To Grow – At our home improvement company, we firmly believe in promoting within. We always reward loyalty, dedication, and success.
• Stability – The Basement Doctor Columbus has a proven record of success and excellence since 1987. With more than three decades of service and experience, we know how to retain talent and keep employees happy.

Location: Reynoldsburg, OH

Job :160

# of Openings:1

We are looking for an Annual Maintenance Technician to join our growing team for The Basement Doctor! This individual would meet with existing customers on pre-scheduled appointments to perform annual maintenance or follow-up on warranty. Serves as a primary driver of revenue growth by actively identifying and presenting upsell opportunities and enhancing the customer’s existing system or addressing newly discovered needs.

Follow through with customers until all issues are resolved. Supports the management and mission of J&D Home Improvement Inc. dba "The Basement Doctor"

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drives to potential customers’ homes to meet with them for pre-scheduled appointments to perform annual maintenance or follow-up on warranty.
• Works independently in the field, managing time and priorities with minimal supervision.
• Builds rapport and demonstrates expertise in waterproofing and/or foundation repair systems.
• Examines waterproofing or foundation work done by J&D Home Improvement Inc. dba "The Basement Doctor" and determines if there is a potential problem(s) and if the customer’s needs and/or desired outcome(s) have changed.
• Recommends additional products and services to enhance or improve original J&D Home Improvement Inc. "The Basement Doctor" installation, or remedy to the potential problem.
• Converts service appointments into sales opportunities. (80%)
• Writes job proposals for the project to include diagram(s), photographs, instructions, inventory needed, the customer "Fact Sheet," pricing lists, and the total price of the job.
• Turns job proposals into company premises every 24 hours.
• Install products for Production Department as requested.
• Follows job specifications to ensure installations are completed to meet company standards.
• Communicates job completion and/or complications to the Sales Manager.
• Follows up by phone and revisits the customer as necessary.
• Follows through with customers until all issues are resolved.
• Attends daily zoom meetings, and weekly in person meetings.
• Meets and/or exceeds sales and service goals.
• Other duties as assigned.

Minimum 1-year experience in Customer service or related field.

Basement waterproofing, foundation repair, finishing, and mold remediation industry experience preferred.

Proven track record of establishing goals and measuring performance.

• Health, Dental, and Vision
• 401(k) with company match
• Hourly rate with commission based on sales.
• Paid Time off
• Paid Holidays

PHYSICAL DEMANDS for Lifting, Carrying, Pushing, and Pulling:

Heavy:
Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. And the capability to maneuver in small areas such as crawlspaces.