Senior Account Manager

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:

DSGX, TSX:

DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics‑intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them.

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We’re growing fast and invite you to join our amazing team.

We are looking for a passionate, driven Senior Account Manager to take primary ownership of our customer and partner relationships in Switzerland.

In this role, you will manage and grow relationships with key customers and partners, working closely with our Professional Services team and wider Descartes organization. Your focus is on customer satisfaction, retention, and revenue growth through upsell opportunities. You will act as the main point of contact for contract renewals and ensure timely, accurate execution.

You will regularly visit customers and partners across Switzerland, directly contributing to Descartes’ success in the region. Reporting to the VP of Sales, you will join an energetic, supportive team that consistently strives to exceed customer expectations, supported by international teams including Marketing, Professional Services, Legal, and Customer Support.

• A seasoned professional with strong domain expertise in Electronic Data Interchange (EDI).

• Solid understanding of Procure‑to‑Pay (P2P) and Order‑to‑Cash (O2C) processes and how these are supported by EDI business flows.

• Knowledge of eInvoicing is a strong plus.

• Proven experience in customer‑facing roles, bringing energy, strong communication skills, and a customer‑first mindset.

• Ability to engage and influence senior executives and operational leaders, clearly articulating how Descartes’ EDI and messaging solutions drive operational efficiency and bottom‑line savings.

• Self‑starter and team player with experience in the B2B EDI or related SaaS space.

• Energetic, confident, and resilient in a fast‑paced environment.

• Analytical and curious, able to understand complex business challenges.

• Strong relationship builder, comfortable interacting with senior stakeholders.

• Strategic thinker with attention to detail and a big‑picture mindset.

• Collaborative, open‑minded, and proactive in bringing new ideas forward.

• 5+ years of B2B experience, ideally within SaaS or subscription‑based models.

• Strong business planning skills with the ability to measure, report, and adapt performance.

• Proven success in dynamic, evolving environments.

• Bachelor’s degree or equivalent experience.

• Fluent in German (Swiss) and English;
  French and/or Italian are an advantage.

• Work with a diverse customer and partner portfolio, including leading FMCG retailers, suppliers, and logistics providers.

• Make a visible impact by helping customers streamline processes, ensure compliance, and achieve strategic goals.

• High level of autonomy and ownership over your customers and partner relationships.

• Be part of a human‑sized, collaborative team while benefiting from the scale, stability, and resources of a global organization.

• Opportunity to contribute ideas and feedback that influence how we…