Administrative Services Supervisor

Position Summary

Administrative Services Supervisor provides supervision of professional, paraprofessional and administrative/technical staff, improvement and coordination of division/bureau administrative functions within the Division of Safety and Permanence. The Supervisor has responsibility for improvement and coordination of division/bureau administrative functions, the program's work planning, fiscal and administrative services and implementing administrative and/or programmatic functions.

This position coordinates responsibilities of the Unit in a manner that assures role clarity and completion of key division and bureau responsibilities, requirements, and tasks. This position ensures consistent office operations throughout DSP and focuses on continuous improvement of key operation/ administrative tasks. The position will function in a supervisory capacity to establish, develop and maintain the support necessary to the DSP bureaus and sections, requiring coordination and communication with Division Directors, Section Managers, DSP staff, contracted partners and the public.

Functions of the position include oversight of the DCF contracts with local agencies, coordination with other state and local agencies to ensure effective delivery of services and cross program collaboration within DCF's service areas. This position requires writing and critical thinking skills, process management, organizational skills, program knowledge, and management strategy knowledge.

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Salary Information

The classification title for this position is DCF Program Supervisor. The starting salary is between $36.72 and $42.84 per hour ($76,378 and $89,108 annually), depending on qualifications. Pay for current State of WI employees will be based on the compensation plan in effect at the time of the appointment. Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment.

The pay schedule/range is 81-03. A one-year probationary period/ may be required.

Job Details

Due to the nature of the position, final candidates may be required to allow DCF to conduct a security background check to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled.

Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time.

Qualifications

Minimally qualified applicants will have:

* Experience working as a team lead or lead worker (assigning, directing, and reviewing for accuracy, training new staff, providing feedback, etc.)

* Experience working in an administrative and/or office operations support environment

* Experience working with data tracking/record keeping (establishing/following filing procedures, tracking/logging data, tracking status/completion, etc.)

* Experience working with forms, document formatting, and basic document management procedures (creating, editing, templates, conducting regular audits to verify compliance, conversion from paper to electronic, etc.)

Well-qualified applicants will have:

* Experience supervising, directing, guiding, overseeing, or evaluating the work of professional staff (assigning work, evaluating work, providing feedback, etc.)

* Experience using databases to research, analyze and/or maintain program/business information for customer requests

* Experience coordinating schedules and assignments for office functions (such as records, informational requests, mail, reception, fleet, and other office duties)

* Experience utilizing a variety of software, including Microsoft Office Suite (Word, Excel, PowerPoint, One Note, etc.) Adobe Pro, Outlook, video platforms (Teams and Zoom), and web based task management

* Experience monitoring contracts, including but not limited to procurement, compliance,…