Aftersales Manager North America

Ponsse is one of the world’s largest manufacturers of cut‑to‑length forest machines, focusing on customer satisfaction and people. We aim to be the preferred partner for responsible forestry by combining skilled people with high‑tech machinery and digital technologies.

As an After Sales Manager, you will lead and grow our aftersales business within the country organization. You’ll be responsible for ensuring customers receive high‑quality service and spare parts support—delivered with reliability, accountability, and ownership. In this role, you build lasting customer relationships by ensuring consistent service performance and a dependable support network. You will help drive business performance and customer experience, bringing global After Sales strategy to life locally while shaping a strategy for your market.

You will collaborate with service dealers, expand the local service network, and lead your team with a hands‑on, supportive approach—developing people, promoting safety, environmental responsibility, and quality (ESW) through continuous improvement.

A Bachelor’s or Master’s degree in Forestry, Engineering, Business Administration—or equivalent hands‑on experience.

• 10+ years of experience in aftersales, service, spare parts, or operations leadership.
• Proven experience leading teams and managing service‑based business operations.
• Strong commercial mindset and understanding of what drives service business success.
• Experience in forestry, heavy equipment, industrial machinery, automotive, or similar industries is a plus.
• A strong people leader who builds trust, supports development, and fosters team success.
• A customer‑first mindset, with a focus on long‑term value and partnerships.
• Confidence and sound judgment when managing complex customer situations.
• Solid understanding of service operations, tools, and processes.
• Continuous improvement mindset and a collaborative, team‑oriented approach.

• Lead and manage After Sales operations at the country level.
• Execute the company After Sales strategy within local operations and build a localized, market‑aligned strategy.
• Drive service and parts business, including service agreement sales and parts sales to customers and the service network.
• Oversee workshop and field service operations, both internal and through service dealers.
• Develop and maintain the local service network, including full‑line and service dealers.
• Support and collaborate closely with global technical support to ensure high‑quality customer service.
• Build strong relationships with key customers in partnership with sales.
• Lead stakeholder collaboration, including communication, support, and alignment across functions.
• Represent country operations in regional and factory‑level After Sales forums.
• Lead After Sales marketing initiatives locally to support growth and customer engagement.
• Oversee warranty handling and remanufacturing operations (Rhinelander).
• Ensure quality and safety standards are met across all After Sales operations.
• Drive implementation and development of ESW, including acting as the primary contact with the factory.
• Lead training and competence development for the local After Sales team.
• Provide strong people leadership, including team development, performance management, and engagement.
• Travel domestically and internationally as required (approximately 50%).

• Define and execute team‑level decisions within approved global and local operating models.
• Establish and manage the size and structure of the local After Sales organization.
• Determine the scale and operational scope of local After Sales activities.
• Design the operating model for After Sales, including the balance between internal operations and external partners/service dealers.
• Own the After Sales operating budget and ensure financial performance aligns with business targets.
• Lead the selection, development, and management of After Sales personnel.

• 401(k) retirement savings plan.
• Health, dental, and vision insurance.
• Paid time off and company holidays.
• Professional development and learning opportunities.
• Competitive…