Quality Manager

About the Role

Printpack, a leading manufacturer of flexible packaging, is looking for a Quality Manager to join our team at our Rhinelander location. In this role, you'll lead quality initiatives, support a great team, and help ensure the products we produce meet the highest standards for customers you already know and trust.

• Lead and continuously improve ISO 9001 & ISO 22000 Quality Management Systems
• Oversee QC Lab operations, calibration programs, and test method development
• Drive customer complaint resolution, root cause analysis, and corrective/preventive actions
• Manage supplier quality issues and incoming material performance
• Champion continuous improvement and lean manufacturing initiatives across the plant
• Support new product commercialization by establishing quality standards from development through launch
• Lead, coach, and develop a high-performing quality team
• Serve as the plant's primary quality contact for customers, auditors, and suppliers

• Quality Systems Management – Administering, auditing, and improving ISO 9001 and food safety systems
• Statistical Process Control – Control charts, capability studies, measurement system analysis, and data-driven decision making
• People Leadership – Building, motivating, and developing high-performing quality teams
• Customer & Supplier Management – Complaint investigation, scorecard management, supplier claims, and relationship building
• Communication & Influence – Driving quality understanding and compliance at all levels with clarity and confidence
• Continuous Improvement & Lean – Applying structured problem-solving and lean tools to reduce variability and improve performance
• Lab & Equipment Oversight – Managing QC lab operations, calibration programs, and test procedure accuracy
• Training & Development – Building team capability in defect recognition, quality tools, and statistical methods
• Planning & Prioritization – Managing multiple competing priorities with focus in a fast-paced environment

• Quality assurance experience in a manufacturing environment
• Demonstrated experience with ISO 9001 system administration
• Experience with Food Safety systems (ISO 22000, SQF, or equivalent)
• Working knowledge of statistical quality control and lean manufacturing principles

Standard Monday–Friday schedule with flexibility for plant operations, audits, and customer needs Ability to stand, walk, and navigate manufacturing areas; lift up to 50 lbs occasionally; PPE required in designated areas (hearing protection, safety glasses, steel-toe shoes) Travel:
Up to 25% (customer visits, supplier visits, audits, cross-site activities)

At Printpack, we believe our people are our greatest competitive advantage. We foster a culture rooted in collaboration, innovation, accountability, and respect – and we're looking for quality leaders who share that commitment. Here, you won't just maintain standards – you'll raise them.

Printpack offers a comprehensive benefits package designed to promote wellness and provide protection for its associates and their families.

• medical coverage
• dental coverage
• life insurance
• short-term disability
• long-term disability
• 401(k)
• matching gift program
• employee assistance programs
• educational assistance
• service awards

The Printpack Statement of Philosophy reflects on a commitment to their associates and a belief that they should “provide opportunities for personal fulfillment and growth commensurate with each individual’s highest level of competence and degree of contribution.”

Printpack is proudly an equal-opportunity employer.

We are committed to creating an inclusive environment.

Embracing diversity enhances our work culture and is vital to our success.

We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

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