Store Support, Customer Service Rep

Overview

Join to apply for the Store Support role at The Home Depot
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Join to apply for the Store Support role at The Home Depot
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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Support non-sales functions to contribute to a positive customer experience, including order fulfillment and store operations.
• Assist customers in the lot or provide administrative services as needed.
• Interact with customers or vendors as required; direct customers to store departments or merchandise.
• Answer customer questions on product order status and related inquiries.
• Assist with cash handling, program compliance, and other operational tasks.
• Work cooperatively with other Associates, vendors, and carriers; operate with minimal supervision as appropriate.
• Be detail-oriented, maintain strong time management, and demonstrate integrity in all actions.
• Support key operational responsibilities to drive store objectives.
• Specific positions may include:
  Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Not Applicable

• Full-time

• Consumer Services