Aftersales Manager North America

Ponsse is one of the world’s largest manufacturers of cut-to-length forest machines. We are focusing on succeeding with our customers and oriented to people. We want to be the preferred partner for responsible forestry and to reach that we combine great people working together with high tech machinery and cutting-edge digital technologies. #
** Other duties included in the role:
*** Lead and manage After Sales operations at the country level
* Execute the Company After Sales strategy within local operations and build a localized, market-aligned strategy
* Drive service and parts business, including service agreement sales and parts sales to customers and the service network
* Oversee workshop and field service operations, both internal and through service dealers
* Develop and maintain the local service network, including full-line and service dealers
* Support and collaborate closely with global technical support to ensure high-quality customer service
* Build strong relationships with key customers in partnership with Sales
* Lead stakeholder collaboration, including communication, support, and alignment across functions
* Represent country operations in regional and factory-level After Sales forums
* Lead After Sales marketing initiatives locally to support growth and customer engagement
* Oversee warranty handling and remanufacturing operations (Rhinelander)
* Ensure quality and safety standards are met across all After Sales operations
* Drive implementation and development of ESW, including acting as the primary contact with the factory
* Lead training and competence development for the local After Sales team
* Provide strong people leadership, including team development, performance management, and engagement
* Travel domestically and internationally as required (approximately 50%)### #
** Decision Rights & Scope of Authority:
** The After Sales Manager holds full operational leadership for After Sales within the country organization, with decision-making authority aligned to established Ponsse approval guidelines, global frameworks, and local processes. Key areas of accountability include:
* Defining and executing team-level decisions within approved global and local operating models
* Establishing and managing the size and structure of the local After Sales organization
* Determining the scale and operational scope of local After Sales activities
* Designing the operating model for After Sales, including the balance between internal operations and external partners/service dealers
* Owning the After Sales operating budget and ensuring financial performance aligns with business targets
* Leading the selection, development, and management of After Sales personnel

All responsibilities are exercised in compliance with Ponsse governance, approval thresholds, and standardized processes.#
** Our Commitment to You
** At Ponsse, we genuinely care about our people—their wellbeing, growth, and long-term success. We are committed to providing a work environment where individuals can thrive both personally and professionally.

We offer a comprehensive and competitive benefits package, including:
* 401(k) retirement savings plan
* Health, dental, and vision insurance
* Paid time off and company holidays
* Professional development and learning opportunities
* Competitive compensation### #
** Work Environment:
** This role operates in a combination of office and operational settings. Office noise levels are typically moderate, with periodic exposure to higher noise levels in workshop environments or during field and customer events.### #
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* Physical Requirements:

** The physical demands outlined below are representative of those required to successfully perform the essential functions of this role:
* Frequent standing, walking, and use of hands and arms
* Regular communication (speaking and hearing)
* Occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling
* Ability to frequently lift and move objects up to 50 pounds and occasionally up to 175 pounds
* Visual capability requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus### #
** Position…