Client Services Specialist - Part Time

Job Description

Responsibilities

• Serves cash management customers by taking telephone and email inquiries, research and training clients on cash management products.
• Provides product/service information by answering questions & offering assistance.
• Independently services both internal and external customers on a wide variety of cash management products, services and technical issues.
• Research problems and provide customer with resolution within established time frames.
• Work with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
• Proactively advise management of impending problems or obstacles to meeting service standards.
• Expected to help minimize financial risk to the bank.
• Maximize customer opportunity by referring opportunities to Sales that are identified during the service process.
• Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues related to Access Money Manager, EZ Deposit, File Transmissions, ACHieve, Sweep Net etc.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Incumbent must have in-depth knowledge of the financial services industry and Cash Management products (including regulatory and compliance), systems and operations to successfully respond to customer needs and meet established time frames.
• Minimum 5 years banking and customer service minimum experience, call center experience is highly preferred.
• Strong communication skills.
• Analytical skills and the ability to recognize trends.
• Exercise considerable independent judgment.
• Attention to detail.
• Pro-active attitude.
• Quick to learn.

Hours & Work Schedule

• Hours per Week: 11:00am - 4:00pm (days and hours are subject to change)
• Work Schedule:
  
  Tuesday - Saturday

• Building Relationships
• Confidence
• Corporate Banking
• Customer Engagement
• Customer Support Trends
• Detail Attentive
• Diversity, Equity, Inclusion, and Belonging (DEIB)
• Escalation Management
• Persistence and Tenacity
• SLA Management
• Service Excellence
• Service Request Management
• Telephone Etiquette

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered.

Any offer of employment will include further information.

• Job Identification 48151
• Job Category Servicing & Operations
• Degree Level High School Graduate/GED
• Job Schedule Part time
• Job Shift 1st
• Locations 1 Citizens Drive, Riverside, RI, 02915, US
• Working Hours 25
• Career Site Category Operations