Residential Support Specialist Women's Road to Recovery

Residential Support Specialist

The Residential Support Specialist provides person-centered services and support in residential settings for individuals with behavioral health needs. They coordinate care by identifying gaps related to social determinants of health and connecting clients to appropriate resources to maintain successful behavioral health recovery post residential treatment. They empower clients to build skills and achieve the highest possible level of independence.

• Provide person-centered support and services within a residential setting.
• Conduct tour of the facility and make introductions.
• Review rules and regulations, issue linens, assign bedrooms, and complete administrative paperwork for admitting/discharging clients.
• Adhere to Weapons and Contraband protocols by completing thorough personal property checks during admission, discharges, and upon client's returning from the community.
• Serve as a role model to clients, help them to solve problems, and provide other support to clients as needed. Ensure clients are always following the rules of the program and adhering to the program schedule with regard to groups, care team sessions and breaks.
• Facilitate groups and provide supportive counseling.
• Initiate treatment and advocate for clients within their network of care by connecting new clients with a Peer Mentor, assisting with supervision of AA/NA meetings, social activities, and behavioral health skills groups.
• Collaborate with the care team on individualized care plans in collaboration with the care team, clients and their families as appropriate.
• Teach clients adult daily living skills to assist them in their behavioral health recovery and independence.
• Ensure clients are present at designated times to take prescribed medications.
• Conduct and/or observe toxicology testing and breathalyzer testing for same identified gender clients as instructed by management and document as appropriate.
• Coordinate meal service, which may include preparation and serving of meals.
• Assign daily housekeeping assignments and assisting clients in performing housekeeping tasks.
• Ensure a safe, clean, and healthy living environment, prioritizing HIPAA and best practice.
• Adhere to Infection Control protocols.
• Assist with housekeeping tasks in staff areas to maintain cleanliness of office areas.
• Report any facility-related deficiencies to supervisor. Complete work requests as necessary.
• Utilize Crisis Prevention Institute (CPI) de-escalation skills to prevent and de-escalate crisis situations and ensure safety of all clients and staff.
• Initiate incident reports by the end of the shift when a reportable incident occurs.
• Assist in conducting monthly/quarterly fire drills, along with other emergency drills/scenarios and send in required reports.
• Monitor client whereabouts during fire drills or other emergencies.
• Transport clients safely to appointments with appropriate community partners as needed.
• Drive carefully and abide by all traffic rules, ensuring that seat belts are worn by all traveling in Center owned and/or personal owned vehicles.
• Complete necessary interagency forms as needed and follow-up to ensure continuity of care.
• Collaborate with care team for client-related issues, ensuring thorough and timely communication. Work collectively to ensure all state and federal regulations are followed.
• Maintain accurate, detailed, and timely records of all client interactions and services provided, including clinical documentation as required. Document all client encounters in EPIC in the format of a Quick Note or a Group Note.
• Complete daily activity logs to report happenings on each shift.
• Ensure compliance with agency policies, ethical standards, and regulatory requirements.
• Follow required office procedures in a cooperative manner.
• Foster cooperative relationships with program and TPC staff, clients, and community partners.
• Attend required trainings and staff meetings.
• Serve on committees and participate in agency initiatives as assigned.
• Perform other duties as assigned to support client goals and program needs.

• High School or GED Required; advanced education preferred. Experience working with…