Guest Service Supervisor

Global Partners LP, a leader in energy product solutions, is seeking a Guest Service Supervisor for our hospitality operations at our strategically located service stations. As a Guest Service Supervisor, you will oversee the daily operations of our service facilities, ensuring exceptional service standards and building lasting customer relationships. This role requires strong leadership skills, a commitment to service excellence, and a deep understanding of the hospitality and travel industry.

The ideal candidate will foster a welcoming environment, ensuring all guests receive premium service that aligns with Global Partners LP's reputation in the Northeast.

Responsibilities

• Manage day-to-day operations of guest services at service stations.
• Train and supervise staff to ensure exceptional service standards.
• Address and resolve customer issues and feedback.
• Monitor compliance with health, safety, and quality standards.
• Coordinate with management to optimize operational efficiency.
• Implement strategies to enhance customer satisfaction and loyalty.
• Prepare reports on guest service activities and outcomes.

Required Skills

• Strong leadership and personnel management skills
• Excellent customer service and communication skills
• Knowledge of hospitality management best practices
• Ability to handle multiple tasks and high-stress situations
• Proficiency in using hospitality management software