Quality Manager

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Rumford, RI, US

3 days ago Requisition

The Quality Manager is responsible for leading and maintaining the organization's Quality Management System (QMS) to ensure products and processes meet customer specifications, company standards, and regulatory requirements.

This role drives continuous improvement initiatives, oversees quality assurance and quality control activities, manages customer quality concerns, and promotes a culture of operational excellence throughout the organization.

The Quality Manager partners closely with Manufacturing, Engineering, Supply Chain, Product Manager, Sales and Customer Service teams to improve product quality, reduce defects, enhance customer satisfaction, and support company growth.

• Lead and maintain the Quality Management System in accordance with ISO 9001 and other applicable standards.
• Develop, implement, and improve quality policies, procedures, work instructions, and control plans.
• Ensure compliance with customer requirements, internal specifications, and regulatory standards.
• Manage internal and external audits, including customer and certification audits.
• Monitor quality performance metrics and implement corrective actions where necessary.
• Drive continuous improvement projects utilizing Lean Manufacturing and Six Sigma principles.
• Analyze quality data and trends to identify opportunities for process improvements.
• Facilitate corrective and preventive action (CAPA) programs.
• Act as the primary point of contact for customer quality concerns and complaints.
• Support supplier qualification, audits, and performance evaluations.
• Monitor incoming material quality and supplier defect trends.
• Partner with production teams to ensure adherence to quality standards.
• Ensure appropriate inspection methods, measurement systems, and calibration controls are maintained.
• Establish departmental goals aligned with company objectives and lead, mentor, and develop Quality Engineers, Inspectors, and Quality Technicians.
• Provide quality-related training across the organization.
• Foster a culture of accountability, customer focus, and continuous improvement.

• Bachelor's degree in Engineering, Quality Management, Manufacturing, Industrial Technology, or a related field.
• Equivalent combination of education and relevant experience may be considered.
• 7+ years of progressive quality management experience in a manufacturing environment.
• 3+ years of leadership or managerial experience.
• Experience working within ISO 9001-certified organizations.
• Experience supporting customer-facing quality activities and corrective action processes.
• ASQ Certified Quality Manager (CMQ/OE), CQE, or similar certification.
• Six Sigma Green Belt or Black Belt certification.
• Experience with plastics manufacturing, injection molding, automation components, or industrial products.

• Competitive base salary with ongoing growth opportunities
• Complete benefits package:
  • co. paid HSA medical plan
  • co. paid dental
  • co. paid life
  • dental
  • long term disability insurance
  • 3% safe harbor retirement company contribution
• 20 Paid Time Off days per year, plus 9 holidays
• Shift Differential

igus is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This job description indicates the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Nothing in this job description changes the at-will employment relationship existing between igus Bearings, Inc. and its employees.