Assistant Restaurant Manager Job West Greenwich Rhode Island USA,Restaurant/Food Service

Looking to love where you work? Or just looking to learn the secret to delicious coffee? Look no further and apply to join the team at our Dunkin’ restaurant!

Batista/Amaral Management is currently hiring for an Assistant Restaurant Manager to join our network!

We’ll let you in on a little secret...while everyone knows that America Runs on Dunkin’, not everyone knows that Dunkin’ runs on our incredible restaurant team members. Do you have what it takes to join the team? We need people that will bring their smile to work, who aren’t afraid of a challenge and are ready to go the extra mile to keep our customers happy and coming back.

When you work at a Dunkin’ restaurant, you become part of the family. We’re looking for positive and energetic people who take pride in their work.

The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Competencies:

Great Focus:

Understands and exceeds guest expectations, needs and requirements
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies them

Problem Solving and Decision Making:

Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

Develops and maintains relationships with team members
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action

Building Effective Teams:

Identifies and communicates team goals
Monitors progress, measures results and holds others
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee’s strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management:

Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with policies and procedures
Escalates issues as appropriate

Developing Direct Reports and Others:

Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development opportunities

Developing Direct Reports and Others:

Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
Regularly discusses progress towards goals,…