Guest Service Supervisor

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top‑notch guest experience while facilitating the completion of all store‑level tasks.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. Through Alltown Fresh, with its innovative chef‑led creations and guest‑focused retail experience, and our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners provides value day‑in and day‑out to our guests and customers across the US.

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest‑first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship‑building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail‑oriented and have excellent organizational skills.
• You defuse issues by utilizing problem‑solving techniques.
• You are a proven self‑starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

• Supervise employees, ensuring they perform all job duties as implemented by management.
• Provide coaching by giving constructive feedback to help employees perform specific tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Handle all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to ensure in‑stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

• Must be available to work flexible hours that may include day, nights, weekends, and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for the position.
• Must have reliable transportation and a valid driver’s license.
• Must be able to freely access all areas of the store, including the selling floor, stock area, and register area.
• Must be able to reach, bend, twist, stoop, kneel, crouch, climb, and lift up to 25 lbs during a shift.
• Must be able to work in intermittent temperatures (e.g., cooler, outside, etc.).
• High School Diploma or GED required.

• Competitive salary and opportunities for growth.
• Health, Dental, Vision, and Life Insurance, plus additional wellness support.
• 401(k) with company match.
• Tuition reimbursement after 6 months of service.

Pay Range: $16.50 - $19.50

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.

If you have a disability and need an accommodation to apply, please contact our recruiting department at 781‑891‑4000.

* Disclaimer:
At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know:
In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.