LIHEAP​/Family Advocate Safety Net

LIHEAP/Family Advocate Safety Net

Help Families Access Essential Energy and Support Services

East Bay Community Action Program (EBCAP) is seeking a compassionate, organized, and community-focused Family Advocate - LIHEAP/Safety Net to support individuals and families in accessing vital energy assistance and stabilization services. In this role, you'll help clients navigate the Low-Income Home Energy Assistance Program (LIHEAP) and other support programs by conducting assessments, determining eligibility, providing referrals, coordinating services, and connecting families with valuable resources throughout the community.

Your work will directly contribute to helping households maintain stability while empowering clients to achieve long-term success.

Job Description

The Family Advocate - LIHEAP/Safety Net serves as a key resource for individuals and families seeking assistance through LIHEAP and other EBCAP initiatives. This position conducts client intake, evaluates eligibility, provides case support, coordinates referrals, and promotes awareness of available services. The role also supports outreach initiatives, data reporting, and collaboration across programs to ensure clients receive comprehensive assistance tailored to their needs.

Key Responsibilities

Client Support & Case Coordination

• Conduct intake appointments and determine eligibility for LIHEAP services.
• Complete assessments that identify client needs, challenges, and opportunities for support.
• Connect individuals and families with EBCAP programs, public benefits, and community resources.
• Assist clients with problem-solving strategies that promote long-term stability and self-sufficiency.
• Maintain accurate case records and documentation.

Outreach & Community Engagement

• Conduct outreach activities to increase awareness of LIHEAP and available community resources.
• Provide services and support within community-based locations as assigned.
• Promote EBCAP programs and assist with referral coordination across departments.
• Build collaborative relationships with community partners to increase access to services.

Program Administration & Reporting

• Enter and maintain accurate client information and program data.
• Prepare productivity reports and support required program reporting activities.
• Ensure compliance with LIHEAP guidelines, program requirements, and agency standards.
• Assist in promoting participation and engagement in EBCAP services.

Team Collaboration & Additional Support

• Participate in Family Center and agency coverage rotations as needed.
• Attend staff meetings, trainings, conferences, and professional development opportunities.
• Support food pantry operations and other community-based initiatives when assigned.
• Perform additional duties that support efficient program operations and client service delivery.

Skills, Knowledge and Expertise

Successful candidates will demonstrate:

• Strong customer service and client engagement skills
• Ability to build trusting, respectful, and nonjudgmental relationships
• Excellent communication and interpersonal abilities
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Case management and resource navigation capabilities
• Data entry and documentation accuracy
• Ability to work independently and collaboratively
• Professionalism, confidentiality, and ethical decision-making
• Commitment to serving diverse communities with dignity and respect

Knowledge & Qualifications

Required Qualifications

• High School Diploma or GED required.
• Valid driver's license, reliable transportation, and current automobile insurance.
• Ability to travel between EBCAP locations and community sites.
• Proficiency in data entry and basic computer applications.
• Ability to maintain confidentiality and professional boundaries.

Preferred Qualifications

• Two to three years of professional work experience.
• Experience working within social services, community action agencies, or human services programs.
• Experience working with diverse populations.
• Knowledge of community resources, public benefits, and supportive service programs.

Physical Requirements

• Ability to stand, walk, bend, kneel, crouch, climb, and perform physically active duties throughout the workday.
• Ability to lift and carry up to 25 pounds using proper lifting techniques.
• Ability to operate a computer, copier, printer, and other office equipment.
• Ability to travel between office and community locations.
• Ability to communicate effectively with clients, staff, and community partners.

Benefits

• Comprehensive medical and dental insurance
• Vision insurance options
• Flexible Spending Accounts (FSA)
• 403(b) retirement plan with employer match
• Employer-paid life insurance and long-term disability
• Generous paid time off
• Mileage reimbursement
• Tuition reimbursement
• Professional development opportunities
• Employee Assistance Program (EAP)

About East Bay Community Action Program

East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible…