Customer Service Intern

Under close supervision, to perform a variety of routine clerical, technical or customer service tasks for the District; to receive training in the more difficult clerical tasks; and to perform related duties as required.

This is a temporary part‑time, entry level classification in which candidates gain work experience through assignments in the customer service department. Participants work under the direct supervision of an experienced employee for up to 32 hours per week, not to exceed 1,000 hours fiscal per year. The duties listed below are intended only as illustrations of the various types of work that may be performed.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the class.

• Assists in performing routine office tasks in support of assigned departmental functions.
• Assists in preparing memos, letters, and reports from specific instruction.
• Enters data into various logs and spreadsheets and checks accuracy of data.
• Assists in maintaining various files and records.
• Greets visitors, answers and screens incoming calls.
• Assists in handling customer accounts and payment processing.
• Operates modern office equipment including computers and related software programs.
• Sorts and processes incoming mail.
• May assist with ordering departmental office supplies.
• Serves as back up to higher level administrative support staff, as required.
• Collect, summarize and analyze information and statistics.
• Participate in the design of forms, databases, spreadsheets and the implementation of systems.
• Conduct research to assist with the resolution of administrative or operations concerns or initiatives.
• Provide similar functional assistance to other departments, as needed.
• Participates in District safety meetings.
• Maintain prompt and regular attendance.
• Performs other duties as assigned.

• Modern office procedures, methods and equipment including computers.
• Basic principles and practices of management, finance, budgeting and accounting.
• Research techniques, methods and procedures.
• Safe work practices

• Learn and follow office procedures and policies.
• Make mathematical calculations rapidly and accurately.
• Follow oral and written directions.
• Communicate clearly and concisely, both orally and in writing.
• Operate standard office equipment, personal computers, Internet, and Microsoft Office software products.
• Research, analyze, and summarize data and prepare accurate and logical written reports.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

A candidate’s qualification for the role is determined through a combination of the candidate’s education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position. However, all candidates must meet each of the following minimum qualifications, except where any specific qualification is described as preferred/desirable or is described as an alternative to another minimum qualification.

A high school diploma or satisfactory equivalent is required. Completion of some college coursework in accounting, business administration, public administration or related subjects is desirable.

One (1) year previous experience in customer service, cashiering, data entry and/or accounting related work is highly desirable.

Possession of a valid Class C California driver’s license, acceptable driving record.

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing…