Inside Sales Account Manager

Position Summary

The Inside Account Manager serves as the primary day-to-day contact for assigned customer accounts, ensuring exceptional customer service while coordinating customer requests, quotations, order management, and project activities. This position works closely with Sales, Sales Engineering, Operations, Planning, Quality, Supply Chain, Shipping, and Accounting to ensure customer requirements are effectively communicated and fulfilled from initial inquiry through product delivery. The Inside Account Manager is responsible for maintaining strong customer relationships, supporting commercial activities, coordinating internal resources, and identifying opportunities to improve customer satisfaction and operational performance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are required to follow all applicable safety practices, Company policies and procedures, and conduct all activities in an honest, ethical, and professional manner.

The Inside Account Manager serves as the primary day-to-day contact for assigned customer accounts, ensuring exceptional customer service while coordinating customer requests, quotations, order management, and project activities. This position works closely with Sales, Sales Engineering, Operations, Planning, Quality, Supply Chain, Shipping, and Accounting to ensure customer requirements are effectively communicated and fulfilled from initial inquiry through product delivery. The Inside Account Manager is responsible for maintaining strong customer relationships, supporting commercial activities, coordinating internal resources, and identifying opportunities to improve customer satisfaction and operational performance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are required to follow all applicable safety practices, Company policies and procedures, and conduct all activities in an honest, ethical, and professional manner.

• Comply with PCC Code of Conduct requirements.
• Adhere to all Company SOX and regulatory compliance requirements.
• Maintain confidentiality of customer, proprietary, and company information.
• Maintain accurate customer records, account activity, pricing information, contracts, and related documentation within ERP and CRM systems.
• Perform other duties as assigned.

• Serve as the primary point of contact for assigned customer accounts, providing timely communication and exceptional customer service.
• Build and maintain strong customer relationships to support satisfaction, retention, and long-term business growth.
• Manage customer accounts from purchase order receipt through product delivery and post-delivery support.
• Respond to customer inquiries regarding order status, delivery commitments, certifications, quality issues, and account-related matters.
• Coordinate customer meetings, business reviews, conference calls, audits, and facility visits as required.
• Resolve customer concerns by partnering with internal departments to ensure timely and effective solutions.

• Review customer purchase orders and ensure requirements are accurately entered, communicated, and executed.
• Manage customer orders, revisions, forecasts, and delivery schedules while proactively communicating changes or potential delays.
• Coordinate activities among Planning, Operations, Engineering, Quality, Shipping, and Supply Chain to ensure customer requirements are met.
• Support production scheduling and inventory planning by communicating customer demand, forecasts, and priority requirements.
• Coordinate customer…