Call Taker

Call Taker

Under general supervision, the Call Taker receives and evaluates requests for emergency and non-emergency service. This position is responsible for accurately entering fire, emergency medical, and local government calls into the Computer-Aided Dispatch (CAD) system for dispatchers. Performs other duties as assigned.

3.0% - 2/20/2027

Under general supervision, the Call Taker receives and evaluates requests for emergency and non-emergency service. This position is responsible for accurately entering fire, emergency medical, and local government calls into the Computer-Aided Dispatch (CAD) system for dispatchers. Performs other duties as assigned.

The Call Taker class is distinguished by responsibility for receiving, assessing, and processing emergency and nonemergency calls involving public safety. Incumbents utilize protocol assessments and exercise discretion while applying established procedures to ensure accurate and timely response.

• Receives emergency and non-emergency calls for service and inquiries from the public and enters information in the CAD system.
• Screens incoming calls to determine nature and urgency.
• Applies protocol questioning, provides pre-arrival instructions and adjusts urgency as needed according to guidelines.
• Provides general information to the public regarding regulations and department policies; transfers low acuity, or non-emergency calls to appropriate agencies.
• Provides vacation and temporary relief as required.
• Provides other duties as required.

CONFIRE, JPA is a Joint Powers Authority (JPA) located in San Bernardino County California established to provide communications, dispatch, computer information systems support (IS), and geographic information systems (GIS) to CONFIRE member and contract agencies. The CONFIRE Communications Center's (Comm Center) primary function is to provide 24-hour/365 day direct fire, EMS, and rescue dispatch services to CONFIRE agencies. Beyond the direct fire dispatch role, Comm Center also functions as the San Bernardino County (XBO) Operational Area dispatch, which provides large incident coordination for fire, local government, and emergency medical resources on a countywide basis.

Typing
:
Typing speed of 30 WPM

• Examination:
  There will be an evaluation of qualifications based on a review of a skills battery assessment.
• Background:
  Candidates must undergo and successfully complete a background investigation, including a fingerprint check, and medical examination.
• Shifts:
  
  Candidates must be available for all shifts. Incumbents will be required to work rotating shifts, including days, nights, weekends, holidays, and evenings, as well as mandatory overtime. Refusal of an assigned shift may result in removal from the eligibility list or termination. Shift differentials may apply.
• Availability: CONFIRE operates 24 hours a day, seven days a week. Incumbents must be available to work rotating shifts, including nights, weekends, holidays, and graveyard shifts, as required to meet operational needs.

• Medical, dental, and vision coverage
• Retirement through the San Bernardino County Employees’ Retirement Association
• 457(b) deferred compensation
• Employer-paid and voluntary life insurance
• Accidental death and dismemberment insurance
• Healthcare flexible spending and dependent-care accounts
• Vacation, holiday, sick and other paid leave
• Disability and protected-leave programs
• Employee assistance and wellness resources
• Tuition reimbursement and other negotiated programs

Candidates should review the benefit summary for the employee group associated with the position. Current benefit summaries, plan information, labor agreements, and additional resources are available:

Labor Agreements

Benefit Summaries and Plan Information

Benefits are subject to eligibility requirements and may change. The applicable Memorandum of Understanding, compensation plan, benefit plan document, and official job announcement govern if there is a conflict with this summary.