Director of Technical Services

General Purpose

The Director of Technical Services is a stand‑alone classification. Under policy direction, this position plans, organizes and directs activities of the Technical Services department in providing sophisticated, comprehensive District‑wide Information Technology programs and services to support the achievement of the District's mission and strategies; providing expert professional assistance and guidance to District management on technology strategy, long‑term technology initiatives and investments and using technology to solve operational needs and problems.

Qualified candidates must have experience in programming, query and report development, database design, data research, compilation, mathematical analysis and system administration. Incumbent is responsible for managing personnel and resources in the Technical Services department.

The Director of Technical Services, as a Department Head, shall understand the District's mission, strategic goals, values and policies. The incumbent will be self‑motivated with good judgment and high ethical standards; have excellent verbal and written communication skills along with the ability to multi‑task and organize. Leadership skills are critical to the position combined with technical abilities to motivate and enhance employee morale.

The incumbent, as a Department Head, also functions as a member of the District's executive management team.

• Provides strategic direction for the implementation, execution, maintenance and training needs of the District’s information system infrastructure.
• Supervises employees to include prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; and making hiring, termination, and disciplinary recommendations.
• Evaluates new cybersecurity threats and information technology trends and develops effective security controls; oversees development of security awareness programs; develops and oversees effective disaster recovery policies and standards to align with District business continuity goals; coordinates development of implementation plans and procedures to ensure business critical services are recovered in the event of disasters or other incidents, and provides direction, support and in‑house consulting in these areas.
• Monitors industry hardware and software trends; evaluates the uses of emerging technology in meeting long‑term District business and operating strategies; directs the study of new technology to determine its utility, consistency with department technology strategies, relevance for meeting District business and operational requirements and expected return on investment, recommends and establishes long‑range technology direction and strategies; establishes hardware and software standards for general use;
  
  coordinates District‑wide acquisition of software and hardware including development of long‑range funding plan for maintenance and replacement of hardware.
• Identify all relevant data sources across the organization; establish policies for data quality, accuracy, retention, and access; and develop a roadmap for scalable data capture, storage, and processing to ensure readiness for AI/ML analytics.
• Oversee geographic information system for District‑wide use; coordinate and monitor geographic information system teams, staff, and consultants.
• Clearly articulates and translates complex technical concepts into layman’s terms for a variety of audiences, e.g. the Board of Directors, all District staff, and the general public.
• Provides technical support and advice to users and management.
• Establishes standards for system development, interpretation, and maintenance of documentation, and computer operation procedures.
• Writes Board agenda submittals and makes presentations to the Board of Directors as needed.
• Develops and manages the department budget.
• Performs long‑term technology planning for district departments. Interacts effectively with others in the workplace.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in…