Information Technology Analyst

Essential Functions

• Provides user support to departmental employees operating City computer programs, peripherals, hardware, software and network systems; ensures that all equipment and applications are functioning properly by effecting changes and repairs; develops reliable and automated distribution systems to sustain system security.
• Provides support to departmental information systems requirements; evaluates needs; conducts cost/benefit analyses; makes recommendations on hardware or software to meet business and operational needs; serves as a project lead in developing and implementing new technology.
• Oversees the operations of departmental computer networks; troubleshoots network problems; maintains network security; maintains file servers; participates as a network administrator; contacts vendor as needed.
• Provides professional assistance in purchasing and acquiring computer equipment and software; participates in the development of bid specifications.
• Participates in the development and administration of automation project budgets; estimates time, materials, and equipment required for jobs assigned; requisitions materials as required; implements budgetary adjustments as appropriate and necessary.
• Installs computer software and hardware at assigned locations; ensures that all equipment and applications are functioning properly; performs computer backups as required.
• Provides assistance in developing and implementing systems and standards for database design, backup and recovery; performs programming and systems analysis.
• Prepares, maintains, and updates program and system documentation including logs, records, technical manuals and operation procedures.
• Works with other positions in the department to learn the day-to-day operation of all systems.
• Responds to user inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
• Performs related duties and responsibilities as required.

Experience:

Three (3) years of information technology experience in the installation of new automated technology, including both hardware and software systems; maintaining, troubleshooting, and resolving highly technical computer systems; and programming and analysis experience.

Training:
Bachelor’s Degree in Computer Science, Information Technology, Network Administration, or a related field, or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Certification in Network Administration and Software Engineering is highly desirable.

Licenses and

Certifications:

Possession of a State of California driver’s license and the ability to maintain insurability under the City’s vehicle insurance program.

• Operations, services and activities of an information technology program.
• Operational characteristics of computer systems.
• Principles and practices of programming and systems analysis.
• Modern and complex computer hardware and software including network servers.
• Methods and techniques of computer programming in a variety of languages.
• Methods and techniques of troubleshooting and diagnosing computer system and network malfunctions.
• Methods and techniques of developing and maintaining technical manuals.
• Principles and practices of computer systems design and maintenance.
• Principles and practices of network administration.
• Recent developments, current literature and information related to information technology.
• Cabling protocols, hardware, and software.
• Technical specifications, standard performance, and possible configuration options for all common components and peripherals.
• Distributed database installation, structuring, maintenance, and troubleshooting.
• Basic scripting, as well as desktop publishing or user interface design.
• Modern computer equipment and tools for repair.
• Principles of customer service.
• Occupational hazards and standard safety practices.
• Pertinent Federal, State and local laws, codes and regulations.

• Perform a variety of highly technical duties in support of information technology programs.
• Troubleshoot computer malfunctions.
• Evaluate hardware and software…