Collections Specialist

Description We are looking for a Collections Specialist to join a portfolio management team in Richardson, Texas in a Contract to Permanent capacity. This role focuses on connecting with customers regarding overdue accounts, resolving payment issues through effective negotiation, and maintaining accurate account records. The ideal candidate brings a customer-focused approach, strong follow-through, and the ability to manage collection activities while supporting a positive client experience.

Responsibilities:

- Contact customers with delinquent accounts by phone, email, and written communication to discuss balances and secure payment commitments.

- Negotiate practical repayment arrangements and follow established procedures to support account resolution while protecting business interests.

- Investigate hard-to-reach accounts through skip tracing and other research methods to obtain updated customer information.

- Address collection-related service questions and provide timely support to customers seeking clarification on account status or payment options.

- Prepare and send clear correspondence related to overdue balances, repayment terms, and account updates.

- Maintain detailed documentation of collection activity, customer interactions, and current account standing within tracking systems.

- Assist with workout solutions and other recovery efforts for accounts requiring structured resolution plans.

- Compile and organize delinquency data to support recurring reporting and portfolio review activities. Requirements - 1-2 years of experience in collections, account management, or a closely related function.

- Bilingual proficiency in Spanish and English with the ability to communicate clearly in both languages.

- Working knowledge of collection practices across consumer and/or commercial accounts.

- Proficiency with Microsoft Office, including Excel and Word, and comfort using business systems such as Salesforce.

- Strong negotiation, organization, and multitasking skills in a deadline-driven environment.

- Detail-oriented written and verbal communication skills with a consistent customer-service mindset.

- Positive team-oriented attitude with a dependable work ethic and attention to detail.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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