Process Associate | Mailroom Associate | on site Richardson TX

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description - Process Associate | Mailroom Associate | on site Richardson TX (BFS
048532)

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast‑moving, tech‑driven environment, love solving real‑world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Inviting applications for the role of Process Associate, Mailroom Associate! We are looking for mailroom process associates. On site 100% return to office in Richardson, TX.

• Sort incoming customer checks by client
• Open and accurately log customer check details as per SOP
• Deposit checks into appropriate bank accounts
• Research checks details to accurately identify customer

• Open all incoming customer mail
• Scan incoming mail into correct SharePoint folder
• Open all incoming filings mail
• Sort mail as per SOP
• Send recorded documents to El Paso office for additional processing
• Track incoming and outgoing rejections
• Review and correct documents
• Contact county recorders as needed to fix rejections
• Process check requests for fee issues/changes, expired checks, etc.
• Failure to work through rejected filings could result in legal risk and SLA misses
• Adjust processes to new client/jurisdiction requirements as needed

• Store and scan original title documents
• CCFC original documents need signature and storage

• Printing of all UCC related documents as per SOP
• Ensures printed documents are packed to standards and meet quality standards set by local recorders for processing
• Ensures proper postage is used for each mail piece
• Delivers completed documents to USPS personnel or mailboxes for shipping
• Ensures completion of all required batches as per SLA

• Printing of customer refunds on client specific check stock
• Package customer check into appropriate envelope
• Ensure proper postage is calculated and used

• Print customer invoices as required
• Print “ad hoc” voice requested materials
• Package appropriately all correspondence/invoice
• Ensure proper postage is calculated and used

• Notary responsibilities
• PUC documents need to be signed and notarized
• Sales/Property Tax Documents
• Tax team has tax related documents and payments that need to be physically mailed

• Attention to detail
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters:
Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $18/hr the…