Member Services Coordinator

Position Summary

The Member Services Coordinator serves as a key member of the DCA team, providing administrative and operational support to the Association and its members. The ideal candidate is organized, customer-focused, adaptable, and capable of managing multiple priorities in a fast-paced association environment. This position requires exceptional attention to detail, strong communication skills, and the ability to work collaboratively while handling confidential information with professionalism.

This is a hybrid position, typically requiring 3 days a week in-person at our office in Richardson, Texas
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• Process new member applications and maintain accurate member records in the association management database.

• Assist with membership renewals, invoicing, and database maintenance.

• Support member recruitment and engagement initiatives through leveraging internal platforms and social media.

• Support committee meetings through preparation of materials and documentation.

• Generate reports and maintain membership data to support organizational strategy and member engagement.

• Assist with planning and execution of DCA meetings, conferences, and educational programs.

• Coordinate event registration setup, attendee communications, and registration reporting.

• Update event websites with accurate schedules, registration information, and event details.

• Coordinate packing, shipping, and preparation of meeting materials and supplies.

• Enter and maintain auction donation items within the Give Smart platform.

• Assist with onsite registration and event logistics as needed.

• Compile and organize post-event evaluations and reporting.

• Routine database maintenance.

• Maintain office supply inventory and coordinate ordering event materials.

• Prepare correspondence, reports, meeting materials, and presentations.

• Maintain public facing website and routine maintenance of member facing pages.

• Input and manage surveys using Survey Monkey or similar survey platforms.

• Organize survey results and prepare reports for staff and leadership review.

• Maintain electronic and physical filing systems.

• Provide general administrative support to the Executive Director and departmental directors as assigned.

• Assist in documenting procedures and maintaining operational consistency across departments.

• Support implementation of new software tools and technology solutions as assigned.

• Create accurate and engaging content across multiple social media platforms.

• Assist with building out email campaigns in Your Membership software.

• Report engagement data and trends.

• Support marketing initiatives.

• Associate or bachelor’s degree preferred, or equivalent combination of education and experience.

• Four or more years of administrative event coordination experience, with two or more years supporting a trade association or non-profit.

• Exceptional organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Strong customer service orientation with the ability to build positive relationships with members, volunteers, vendors, and staff.

• Ability to prioritize multiple projects while meeting deadlines.

• Self-motivated with strong problem-solving skills and a collaborative mindset.

• High level of professionalism and discretion when handling confidential information.

Experience with, or the ability to quickly learn:

• Microsoft 365 (Word, Excel, Outlook, PowerPoint)

• Adobe Acrobat

• Canva

• Word Press Website Management

• Social Media Platforms (Linked In, Instagram, Facebook, etc.)

• Survey Monkey

• Your Membership or other association management (CRM) software

• Give Smart auction software

• Experience supporting trade associations, professional societies, or nonprofit organizations.

• Experience with meeting registration systems, membership databases, or event management.

• Familiarity with website management, social media, email marketing, and digital communications.

• Experience supporting conferences, fundraising events, or membership programs.

• Ability to lift up to 50 pounds

• Willingness to work occasional evenings and weekends

• Ability to travel up to three times per year; trip duration is approximately one week each (February, April, and July - annually)

• High speed internet connection, when working remotely