Delinquency Coordinator

Delinquency Specialist
- Coordinator

The Delinquency Specialist
- Coordinator supports the Delinquency Leadership team by assisting with system setup, branch onboarding, project coordination, and operational support activities related to C3 and the Delinquency Portal. This entry-level role serves as a key point of contact for branch support requests and helps ensure projects, system updates, and account setups are completed accurately and efficiently. The ideal candidate is organized, detail-oriented, customer-focused, and eager to learn.

Job Duties and Responsibilities

Duties include, but are not limited to:

• Assist with coordinating setup activities for new branches in C3 and the Delinquency Portal.
• Support branch onboarding and transition processes within company systems.
• Serve as a first point of contact for basic C3 and Delinquency Portal setup requests and inquiries.
• Respond to branch support requests and escalate issues as needed.
• Communicate with internal departments and external partners to help resolve operational and homeowner association-related issues.
• Track, document, and monitor support requests, project activities, and system changes.
• Maintain accurate records and provide updates on project progress and support activity.
• Assist with testing, system updates, and process improvement initiatives.
• Support the Delinquency team by providing guidance on processes and procedures as needed.
• Complete assigned projects and tasks within established deadlines.
• Generate reports and maintain project documentation.
• Perform other duties and special projects as assigned.

• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Basic analytical and problem-solving skills with the ability to review information and identify potential issues.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong verbal and written communication skills with the ability to interact professionally with internal and external customers.
• Ability to learn company systems, processes, and delinquency workflows.
• Strong customer service skills and a commitment to delivering timely and accurate support.
• Ability to follow established procedures and work independently with guidance as needed.
• Excellent attention to detail and ability to maintain accurate records and documentation.
• Effective time management skills with the ability to prioritize work and meet deadlines.
• Self-motivated, dependable, and adaptable in a fast-paced environment.
• Ability to work collaboratively as part of a team while supporting departmental goals.
• Experience with Delinquency Portal, C3, project coordination, or account management systems is a plus but not required.

• High School Diploma or GED required.
• Associate degree in Business, Accounting, Finance, Information Systems, or a related field preferred but not required.
• 0-3 years of experience in customer service, administrative support, project coordination, operations support, accounting support, or a related field.
• Equivalent combinations of education, internships, and relevant work experience will be considered.