Service Coordinator

Service Coordinator

As a Service Coordinator, you will play a crucial role in supporting the Field Technical Service department by managing Field Service Engineers' daily schedules, organizing startups and service calls, and delivering top-tier customer service.

• Role Type:
  Full-Time
• Pay Rate: $20.00 – $25.00/hour (Depending on Experience)
• Schedule:
  
  Monday – Friday, 9:00 AM – 6:00 PM
• Location:
  
  On-site

• Industry Leader:
  Work with a global specialist at the forefront of major industry trends like Data Centers, Sustainability, and Smart Home/IoT technology.
• Impactful Role:
  Serve as the critical communication hub between Field Engineers, internal sales/operations teams, and external clients.
• Path to Growth:
  Opportunity to build a career through a temp-to-hire arrangement with an established global manufacturer.

• Scheduling & Dispatch:
  Coordinate daily service calls, startups, and engineer schedules using Salesforce. Create dispatch tickets and forecast technician workloads 5–15 days out.
• Customer Communication:
  Serve as a primary point of contact via phone and email to coordinate service calls, provide "Parts Pending" status updates, and follow up on recommended or pending work.
• Database & File Management:
  Maintain and update customer files, extended warranty details, maintenance agreements, billing info, and service invoice logs.
• Logistics & Inventory:
  Collaborate with Field Service Engineers on truck stock management, facilitate the return of warranty parts, create purchase orders, and process invoices.
• Cross-Department
  
  Collaboration:
  
  Interface internally with sales, service operations, and engineering teams, as well as externally with contractors, project managers, and sales agencies.

• Education:
  
  High School Diploma required;
  Associate or Bachelor's degree preferred.
• Experience:
  
  At least 3 years of experience in Customer Service, Dispatch/Logistics Coordination, Project Coordination, or an equivalent combination of education and experience.
• Communication:
  Clear, concise written and verbal communication skills tailored to diverse audiences.
• Organization & Detail:
  Exceptional organizational ability to multitask, manage deadlines, and handle various projects at different stages.
• Critical Thinking & Travel Logistics:
  Ability to read maps and manage complex regional scheduling, including multi-time-zone coordination and air travel logistics.
• Tech Proficiency:
  Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint), email/calendar software, web resources, and common CRM platforms.