Collision Estimator

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ quality standards
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address file exceptions
• Ensure carrier-specific requirements are complete

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management
• Ability to adapt easily to a fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast-paced environments
• Knowledge of multiple estimating systems
• CCC One preferred
• Mitchell and Audatex experience/knowledge

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while effectively managing repair workflows and ensuring quality control. Proficient in utilizing estimating systems such as CCC One, Mitchell, and Audatex to deliver accurate estimates and maintain customer communication.

• Customer Service Skills
• Organization and Multi-Tasking Skills
• Knowledge of Multiple Estimating Systems
• CCC One Experience
• Mitchell and Audatex Knowledge

• Vehicle Repair Processes
• Initial Estimates Completion
• Final Estimates Locking
• In-Process Quality Control
• Post-Scanning Completion
• Repair Order Pre-Closing
• File Exception Addressing

• Good Time Management
• Adaptability to Fast-Paced Environments

• Insurance Procedures
• Customer Rights
• Repair Techniques
• Safety Standards
• Data Procedures

• CCC One
• Mitchell
• Audatex