Practice Support Manager-Implementation & Optimization

Overview

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes.

BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person.

You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team-oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

The Practice Support Manager, Implementations & Optimization is accountable for driving process optimization and operational cohesion for existing legal teams, acquisitions, and new office openings across the firm. This position ensures that talent, technology, and workflows are effectively coordinated to support consistent, efficient, and scalable service delivery. Working closely with senior leadership and cross-functional stakeholders, the role focuses on implementing established end-to-end processes, improving visibility across teams, and aligning resources and systems to strategic priorities and firmwide process and protocol.

A proactive mindset toward process improvement, operational integration, and data-driven planning is key to the Manager advancing the firm’s efficiency and long-term growth objectives.

• Lead firmwide process optimization initiatives, ensuring consistent, scalable, and integrated operational workflows across all existing legal teams, newly acquired groups, and newly established offices.
• Support the refinement of standard operating procedures (SOPs) to ensure smooth onboarding and integration of acquired teams and new locations into the firm’s legal operations model.
• Partner with senior leadership to align operational strategies and process improvements with business goals, growth plans, and long-term integration priorities.
• Conduct comprehensive operational assessments of new acquisitions and new office openings to identify gaps, harmonize workflows, and ensure alignment with firmwide practices and technology systems.
• Drive cross-functional coordination between legal teams, operations, finance, technology, and People & Culture to ensure seamless implementation of shared processes and consistent application of firm standards.
• Optimize on the ground end-to-end legal workflows, focusing on improving efficiency, reducing redundancy, and standardizing practices across teams and product lines.
• Support the implementation of change management efforts related to process updates, integrations, and system enhancements, ensuring (new) teams are supported, trained, and aligned.
• Design and manage integration playbooks, outlining standardized processes for incorporating new teams, offices, and service offerings into the firm’s operational…