Manager Supplier Ops & Service - Integrity

Job Summary

This position is responsible for representing the needs of a specific domain for Supplier Management Services, Customer Service, IT, Health Care Management, or Data and Analytics solutions within the supplier management organization. The role focuses on assessing, identifying, and collaboratively executing strategic opportunities to improve supplier management practices and performance. Responsibilities include building, managing, and monitoring supplier relationships through performance monitoring of contract agreements, issue resolution for HCSC operations, and implementing strategies with new processes/tools for oversight and entity management to enhance results.

• Represent and advocate for the domain’s interests within the supplier management organization.
• Assess, identify, and execute strategic opportunities for improvement in supplier management practices.
• Build, manage, and monitor supplier relationships, including contract performance monitoring and issue resolution.
• Develop and implement processes and tools to enhance supplier oversight and entity management.
• Collaborate with cross‑functional teams to achieve supplier performance and service goals.

• Bachelor’s degree and 5 years of process improvement experience in core operational functions, or 9 years of process improvement experience combined with supplier relationship management.
• Experience leading program or project delivery at a senior level.
• 1+ year of management experience and project management experience.
• Strong team leadership, business knowledge, and ability to help HCSC Operations achieve service targets.
• Experience managing supplier relationships and performance, including difficult relationships and conflict resolution.
• Excellent influence, negotiation, and execution skills while navigating customer relationships.
• Hands‑on experience with modern operational excellence and continuous improvement methods (Lean, TPM, Six Sigma, TQM) and basic knowledge of these methodologies.
• Clear, concise verbal and written communication, analytical, and collaborative skills.

• Master’s degree.
• Healthcare industry experience.
• Formal training in operational excellence methods such as Lean, TPM, Six Sigma.

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off (PTO).
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Other incentives and a robust total rewards package.

Base pay range: $ – $, with exact compensation varying based on skills, experience and location. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan.

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.