Operations Manager

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Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to
* The Dallas Morning News*’ Dallas-Fort Worth metroplex Top Workplaces 2023 and Go Banking Rate ’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at .The Process Manager operates across lines of business (LOBs), partnering with Tech, Risk, and Product teams to drive standardization, transparency, and performance optimization.
** Core Responsibilities
**** End-to-end Process Ownership
*** Own and maintain E2E process maps (L1-L4) across assigned domains (ie onboarding, payments, lending, servicing, etc).
* Ensure clear handoffs across front, middle, and back office.
* Identify and eliminate process fragmentation, redundancies, and inefficiencies.
* Utilize standardized taxonomy and process inventory developed by 2

LOD.
** Process Design & Optimization
*** Lead process re-engineering initiatives to improve cycle time, quality, and scalability
* Drive automation and digitization opportunities in partnership with the Business, Product, and Technology teams.
* Implement Lean / Six Sigma methodologies where applicable.
* Define future-state operating models aligned to business strategy
** Risk & Control Integration
*** Embed controls within process design (preventative vs detective)
* Partner with 1

LOD BCO teams to support:  + RCSA  + Issues Mgmt & Remediation tracking  + Control testing & validation
* Ensure processes meet regulatory and audit requirements.
** Performance & Capacity Management
*** Define and track KPIs / KRIs (ie cycle time, error rates, throughput, SLA adherence)
* Build and maintain capacity models and workload forecasts
* Identify bottlenecks and throughput constraints
* Support resource allocation and productivity optimization
** Governance & Change Management
*** Establish process governance routines (forums, reporting, escalation paths)
* Ensure change management discipline:  + Impact assessments  + Process updates and documentation  + Communication to stakeholders
* Maintain alignment between process, procedures, and systems
** Stakeholder Management
*** Act as a central point of coordination across:  + Line of Business (LOB) leaders  + Operations Teams  + Technology / Product  + Risk & Compliance
* Translate business needs into process and control requirements
* Influence without authority across matrixed organizations.
** Documentation & Standards
*** Maintain process documentation repository (flows, procedures, and controls)
* Ensure alignment to enterprise standards and taxonomy
* Support audits, exams, and internal reviews with clear traceability
** Qualifications
* ** Bachelor’s degree or equivalent experience
* 7-12+ years in banking operations, process management, or transformation.
* Strong experience with:  + Process mapping (L1-L4) minimum  + Operational risk & controls (RCSA, issues mgmt.)  + End-to-end lifecycle processes
* Proven ability to lead cross-functional initiatives
* Strong analytical and problem-solving skills.
* Experience working in a regulated environment with defined controls.
** Preferred Qualifications
*** Experience supporting Commercial or Corporate Banking Clients.
* Experience in one or more domains:
Payments, Lending/Loan Operations, Client Onboarding / KYC, Treasury / Commercial Banking Operations

* Certifications:

+ Lean Six Sigma (Green/Black Belt)  + PMP or equivalent
* Familiarity with tools:  + Visio, Signavio, or similar  + Data/BI Tools (Tableau, Power BI)
** Skills & Competencies
*** End-to-end thinking – sees across silos and connects workflows.
* Risk & Control Mindset – designs processes with embedded controls
* Data-Driven Decision Making – Uses metrics to drive improvement
* Execution & Accountability – Drives outcomes, not just analysis
* Influences & Leadership – Operates effectively in matrixed environments.
** Success Measures
*** Reduction in process cycle time and errors
* Improved SLA performance and throughput
* Decrease in operational losses and control gaps
* Increased automation and straight-through processing (STP)
*…