Content Coordinator

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes.

BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person.

You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team-oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

Under the direct supervision of the Content Manager, the Content Coordinator is responsible for organizing, creating, and maintaining legal content resources across multiple platforms. The Content Coordinator role works closely with other members of the Knowledge Management department to deliver accurate, high-quality content to internal and external stakeholders. The role requires strong attention to detail, the ability to follow structured processes, proactive communication, and ongoing development of subject‑matter expertise.

• Conduct thorough research on industry‑related topics to ensure accuracy and depth in content creation.
• Write and edit immigration processing outlines, communication templates, intake questionnaires, and workflows for external clients.
• Develop user guides, manuals, tutorials, FAQs, SOPs, and documentation standards to ensure consistency and usability.
• Complete defined, routine, or standardized tasks using templates, checklists, and established specifications.
• Digest detailed and multi‑step instructions to complete specific content configurations accurately.
• Implement quality control processes to review content for accuracy, completeness, grammar, style, and clarity; ensure work is self‑reviewed prior to hand‑off.
• Collaborate with subject matter experts to validate content accuracy and alignment with requirements.
• Communicate proactively, clearly, and thoughtfully regarding task status, progress, and risks; share updates in a structured manner.
• Offer ongoing support to users to maximize the effectiveness and adoption of the knowledge base.
• Regularly communicate content updates and improvements to relevant stakeholders.
• Collaborate with other departments to ensure knowledge management systems integrate effectively into workflows.
• Assist with data mapping and support knowledge document automation initiatives.
• Apply feedback consistently and demonstrate steady growth in knowledge, accuracy, and professional capabilities.

• Bachelor’s degree, or foreign equivalent, in Technical Writing, English, International Studies, Communications, or related field.
• Proven experience in content coordination, content management, or a similar role.
• Excellent written and verbal communication skills.
• Strong writing…