National Accounts Sales Operations Analyst

What Drives Success

The National Accounts Sales & Revenue Operations Analyst plays a critical role in enabling the success of the National Account Team by delivering high‑quality customer support, actionable data insights, and consistent operational execution.

This role ensures timely and accurate responses to customer needs, maintains strong discipline in account administration, and produces executive‑ready analytics, reporting, and scorecards that support revenue growth, margin optimization, and customer success.

Operating with minimal supervision, this position serves as a central hub connecting customers, National Account Managers, and cross‑functional internal teams, while driving structure, visibility, and accountability across the CSS organization.

• Serve as a primary support partner to National Account Managers, ensuring timely, accurate, and professional responses to customer inquiries.

• Triage incoming customer requests to the appropriate National Account Manager to enable fast and effective issue resolution.
• Respond to complex customer inquiries via phone and email with professionalism, confidence, and finesse.
• Build and maintain strong internal and external customer relationships through consistent follow‑up and service excellence.
• Effectively prioritize and manage multiple customer requests, projects, and deadlines concurrently.

• Prepare and maintain customer‑level sales and revenue reports.

• Develop executive‑ready dashboards, scorecards and presentations.
• Analyze customer data to identify trends, risks, and opportunities, and communicate actionable insights and recommendations.

• Develop and maintain Customer scorecards and NAM KPI scorecards.

• Monitor key sales initiatives, including growth programs, share of wallet, and new product adoption.
• Provide visibility into performance metrics to support data‑driven decision‑making.

• Own National Account setup and ongoing administration, including customer master data validation and system integrity.

• Maintain accurate and up‑to‑date account profiles and registrations. Ensure clean, accurate, and timely data across CRM and ERP systems.

• Prepare materials for Weekly sales calls, C3 meetings, and QBRs.

• Capture, track, and follow up on action items and commitments derived from customer meetings.

• Collaborate with internal teams and brands including Duro Dyne, Supco, LAP, LII Synergies, on initiatives such as trade shows, customer events, and programs.

• Track issues, escalations, and commitments across cross‑functional workflows.

• Monitor market trends and competitor activity.

• Provide insights and recommendations to support revenue growth, margin optimization, and market share expansion.
• Support strategic initiatives through analytics, reporting, and presentation development.

• High school diploma or equivalent combination of education and experience.

• Minimum 3+ years of related experience in sales support, sales operations, analytics, customer support, or account management.
• Strong proficiency in Microsoft Office
  , with advanced Excel skills required.
• Experience working with CRM systems.
• Excellent written and verbal communication skills, including strong listening skills.
• Strong problem‑solving, time management, and organizational skills.
• Ability to manage competing priorities in a fast‑paced environment.
• Ability to handle difficult or emotional customer situations professionally.

• Bachelor’s degree or equivalent experience.

• Working knowledge of SAP
  .
• Experience with data analytics and business reporting tools.
• Ability to learn and understand technical product terminology.
• Demonstrated leadership capability and adaptability.
• Strong business acumen and strategic thinking skills.
• Experience preparing executive‑level dashboards and presentations.

• Customer‑focused and service‑oriented

• Highly organized and detail‑driven
• Analytical mindset with strong business judgment
• Collaborative team player
• Pro…