Platform Solutions, Financial and Headcount Planning, Analyst

Job Summary

This Analyst will serve as a conduit between Credit Card Operations, Workforce Management (WFM), and Finance. The role is designed to support strategic planning, headcount forecasting, and operational reporting, while driving analytical rigor and business impact across the organization.

• Partner with WFM long-term planners to produce headcount and expense forecasts for contact center agents
• Support budget reviews ensuring alignment with budget cycles and operational goals
• Work with the Chief of Staff team to deliver operating metrics and performance dashboards
• Assist in preparing materials for monthly business reviews and executive updates
• Act as a liaison between Operations and Finance supporting contract reviews and implementation oversight
• Contribute to initiatives that challenge assumptions, manage expectations, and communicate effectively across teams

• Bachelor’s degree in Finance, Business Analytics, or related field
• 1-3 years of experience in financial planning, operations analysis, or workforce management
• Proficiency in Excel, PowerPoint, and enterprise reporting tools
• Strong analytical, communication, and organizational skills
• Ability to work independently and manage multiple priorities
• Collaborative mindset with a proactive approach to problem-solving

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.