Centralized Operations Specialist

Description

Vidalta Residential, founded in 2015, isn't just a property management organization; we're creators of exceptional living experiences in the multifamily sector. Driven by an unyielding commitment to excellence and a 'resident and employee first' philosophy, our core mission is to set unparalleled standards in every community we touch. With a substantial, thriving portfolio spanning the Southern United States, we meticulously cultivate welcoming, inclusive environments where residents genuinely feel pride in calling their apartment a home.

Vidalta stands out as a top employer and a consistent industry champion. We foster a high-performance culture powered by collaborative teamwork, continuous professional development, and a shared, fiery passion for outstanding service and sustainable solutions. Our undeniable success is the product of our positive attitudes, profound dedication, and an ingrained commitment to consistently going above and beyond. These foundational principles ensure Vidalta Residential is not just a winning company, but the benchmark for operational excellence in property management.

The Centralized Operations Specialist plays a crucial role in enhancing the efficiency and consistency of property management operations across a portfolio of assets. This position focuses on standardizing processes, optimizing technology utilization, managing centralized relationships, and providing high-level administrative and operational support to on-site property teams. The ideal candidate is a detail-oriented problem-solver with a strong background in property management workflow and technology.

• Implement and rigorously maintain Standardized Operating Procedures (SOPs) for all core centralized property management activities, including leasing coordination, applicant screening, renewals processing, delinquency/bad debt, and accounting support. Actively work with managers to find further efficiencies through centralization.
• Review and maintain Standard Operating Procedures (SOPs) for key property management functions, including resident screening, leasing documentation, maintenance coordination, move-in/move-out procedures, and compliance reporting.
• Analyze existing operational workflows to identify bottlenecks, inefficiencies, and opportunities for automation and improvement.
• Implement and monitor the adoption of standardized processes across all properties.
• Collaborate with regional and on-site managers to ensure that centralized strategies align with local market needs while maintaining overall consistency.
• Take on additional responsibilities as more opportunities arise to centralize tasks.

• Serve as the primary system administrator and Subject Matter Expert (SME) for property management software (e.g., Yardi, Real Page, App Folio), associated integrated platforms.
• Assist with user access, system configuration, and data integrity across all centralized platforms, and day to day onsite operations.
• Conduct regular training sessions for on-site staff on best practices for technology usage and data entry compliance.
• Evaluate and recommend new technologies or software integrations that can improve operational efficiency.

• Generate, analyze, and distribute Key Performance Indicator (KPI) reports related to operational efficiency, leasing velocity, maintenance response times, and compliance metrics.
• Ensure properties adhere to all centralized compliance requirements, including fair housing laws, local regulations, and company policies.
• Assist in internal and external audit preparation by providing centralized documentation and data.

• Provide Tier 2 operational support to property managers and leasing agents, troubleshooting process and system-related issues that cannot be resolved locally.
• Create and maintain a comprehensive library of training materials, guides, and Frequently Asked Questions (FAQs) for operational procedures.
• Assist in the onboarding and training of new property management staff regarding company policies and operational…