Product Analyst

Who we are

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes.

BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person.

You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

The Product Analyst is responsible for analyzing and modeling existing business processes to understand and document current business procedures, identify areas for improvement, and define those areas for engineering to improve. The incumbent will identify best practices and suggest ways to improve current practices within BAL’s proprietary software and Salesforce platform solutions. Develops recommendations to solve problems and issues related to business operations within the product(s), including Salesforce-enabled processes, data flows, reporting, and user adoption.

• Uses modeling tools to document the current state of business processes as well as the desired future state.
• Creates detailed Business Requirement Document (BRD) and translate it into functional specifications.
• Responsible for the knowledge transfer of business implications to the application/database developers and project managers.
• Performs feasibility analysis, scopes projects, and works with the product management team to provide input for prioritizing product functionalities.
• Provides analytic support by coordinating data extraction from various databases and data interpretation and trend analysis.
• Provides business process, system support and data quality governance for master data through data coordination and integration to ensure efficient processes and consistent data flows to business and stakeholders.
• Gathers, documents, and translates business requirements into Salesforce functional specifications, including configuration needs, workflows, reports, dashboards, and integration considerations.
• Identifies and implements process improvements in relation to master‑data processes.
• Partners with Salesforce administrators, developers, product managers, and business stakeholders to support Salesforce enhancements, testing, release readiness, and adoption.
• Communicates with external and internal clients on their data reporting needs.
• Creates product documentation, such as release notes, diagrams for how data is modeled, and spreadsheets for how objects/functionality are connected in the backend of the product(s).
• Evaluates tools and manages implementation projects with third‑party software vendors (related to the product or product management team).