Director of Transactional Services

Director Of Transactional Services

We're looking for a Director of Transactional Services to drive adoption, revenue, and expansion of our services portfolio. This role exists to make sure the services we offer today are being used and monetized to their full potential — and to identify, launch, and scale the next set of services that deepen our share of wallet.

You'll own the KPIs that measure services success — attach rate, services ARPU, services NRR, and adoption across the customer base — and work across Product, Marketing, Sales, Customer Success, and Finance to move them.

You'll sit at the intersection of commercial strategy and execution, tasked with transforming our transaction flows from a utility into a strategic revenue driver. You'll partner with them to make sure what gets built and shipped actually drives customer adoption and commercial results.

• Own Services Adoption & Success Metrics
• Drive Adoption of Existing Services
• Grow Revenue Per Customer
• Launch New Services to Expand Share of Wallet
• Represent the Customer in Cross-Functional Decisions
• Go-to-Market Leadership
• Operational Performance & Reporting
• Partner & Vendor Management
• Team Leadership & Development
• Strategic Planning & Business Case Development

Required

• 8+ years of experience in services, fintech, payments, or SaaS monetization roles.
• Bachelor's degree from a four-year accredited university in a relevant field
• Clear track record of owning and moving adoption, attach, and revenue KPIs for a services or embedded-finance portfolio.
• Demonstrated ability to grow revenue through pricing, positioning, activation, and in-product strategies.
• Fluency in payment rails, interchange, and processor economics — sufficient to negotiate effectively and build business cases.
• Strong analytical skills: comfortable building dashboards, running cohort analyses, and translating data into executive narratives.
• Proven cross-functional leadership across Product, Marketing, Sales, Customer Success, and Finance without direct ownership of those teams.
• Experience managing external partner and vendor relationships, including contract negotiation.

Knowledge / Skills / Abilities

• Commercial instinct and adoption/growth orientation
• Payments and embedded-finance fluency
• Strategic and operational range — able to develop a 3-year growth strategy and diagnose why a specific cohort isn't activating this month
• Executive communication and data storytelling
• Cross-functional influence and orchestration
• Customer instinct — representing the customer naturally in partner negotiations, product trade-offs, and pricing decisions
• Business case development and financial modeling
• Partner and vendor relationship management
• Team leadership and people development

SALARY AND BENEFITS

• Real Page provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity

Employer:

Real Page Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

USD $ - USD $ /Yr.