National Accounts Sales & Revenue Operations Analyst

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development.

Come, stay, and grow with us.

What Drives Success

The National Accounts Sales & Revenue Operations Analyst plays a critical role in enabling the success of the National Account Team by delivering high-quality customer support, actionable data insights, and consistent operational execution.

This role ensures timely and accurate responses to customer needs, maintains strong discipline in account administration, and produces executive-ready analytics, reporting, and scorecards that support revenue growth, margin optimization, and customer success.

Operating with minimal supervision, this position serves as a central hub connecting customers, National Account Managers, and cross-functional internal teams, while driving structure, visibility, and accountability across the CSS organization.

Key Responsibilities:

Customer Support & Account Coordination

* Serve as a primary support partner to National Account Managers, ensuring timely, accurate, and professional responses to customer inquiries.

* Triage incoming customer requests to the appropriate National Account Manager to enable fast and effective issue resolution.

* Respond to complex customer inquiries via phone and email with professionalism, confidence, and finesse.

* Build and maintain strong internal and external customer relationships through consistent follow-up and service excellence.

* Effectively prioritize and manage multiple customer requests, projects, and deadlines concurrently.

Sales & Revenue Reporting & Analytics

* Prepare and maintain customer-level sales and revenue reports.

* Develop executive-ready dashboards, scorecards and presentations.

* Analyze customer data to identify trends, risks, and opportunities, and communicate actionable insights and recommendations.

Scorecards & Performance Management

* Develop and maintain Customer scorecards and NAM KPI scorecards.

* Monitor key sales initiatives, including growth programs, share of wallet, and new product adoption.

* Provide visibility into performance metrics to support data-driven decision-making.

Account Setup & Administration

* Own National Account setup and ongoing administration, including customer master data validation and system integrity.

* Maintain accurate and up-to-date account profiles and registrations. Ensure clean, accurate, and timely data across CRM and ERP systems.

Meeting & Cadence Support

* Prepare materials for Weekly sales calls, C3 meetings, and QBRs

* Capture, track, and follow up on action items and commitments derived from customer meetings

Cross-Functional Coordination

* Collaborate with internal teams and brands including Duro Dyne, Supco, LAP, LII Synergies, on initiatives such as trade shows, customer events, and programs.

* Track issues, escalations, and commitments across cross-functional workflows.

Market & Strategic Support

* Monitor market trends and competitor activity.

* Provide insights and recommendations to support revenue growth, margin optimization, and market share expansion

* Support strategic initiatives through analytics, reporting, and presentation development.

What We Are Looking For

Required

* High school diploma or equivalent combination of education and experience.

* Minimum 3+ years of related experience in sales support, sales operations, analytics, customer support, or account management.

* Strong proficiency in Microsoft Office, with advanced Excel skills required.

* Experience working with CRM systems.

* Excellent written and verbal communication skills, including strong listening skills.

* Strong problem-solving, time management, and organizational skills.

* Ability to manage competing priorities in a fast-paced environment.

* Ability to handle difficult or emotional customer situations professionally.

Preferred

* Bachelor's degree or equivalent experience.

* Working knowledge of SAP.

* Experience with data analytics and business reporting tools.

* Ability to learn and understand technical product terminology.

* Demonstrated leadership capability and adaptability.

* Strong business acumen and strategic thinking skills.

* Experience preparing executive-level dashboards and presentations.

Competencies & Attributes

* Customer-focused and service-oriented

* Highly organized and detail-driven

* Analytical mindset with strong business judgment

* Collaborative team player

* Professional, confident communicator

* Adaptable and solutions-oriented

What We Offer

Compensation:
This is a salaried exempt role. The starting salary range for this role and market is between…