Product Lead

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

For more information about joining our team, please visit us at

Texas Capital Bank is looking for a Product Lead to join our CRM Product Organization. This role is an essential individual contributor at the execution layer of the product team — authoring user stories, supporting backlog refinement, and owning feature-level delivery within a sprint team. The Product Lead works closely with Product Owners to ensure stories are well-formed, feasibility inputs are grounded, and UAT activities are executed with precision.

This is a high-growth role designed for emerging product professionals looking to develop toward a Product Owner career path.

• Understand and support the defined CRM product strategy across assigned feature areas
• Contribute features and enhancements to the product backlog aligned to domain roadmap priorities
• Provide effort estimates and feasibility inputs to assist in roadmap planning and prioritization
• Develop familiarity with the broader domain strategy to ensure story-level work is contextualized correctly

• Author and continuously refine user stories with clear acceptance criteria
• Partner with Product Owners to ensure stories are sprint-ready ahead of planning ceremonies
• Maintain clear traceability between features, stories, and underlying business requirements
• Identify and flag ambiguity, gaps, or conflicts in requirements early in the delivery cycle

• Execute assigned features and stories through the full sprint lifecycle
• Track feature-level outcomes and surface blockers or delivery risks to the Product Owner
• Support sprint ceremonies including planning, reviews, and retrospectives
• Maintain accurate status of assigned work items within delivery tracking tools

• Work directly with operational subject matter experts (SMEs) to gather and validate requirements
• Serve as the day-to-day liaison between development teams and business SMEs for assigned stories
• Communicate progress, risks, and dependencies to Product Owners in a timely manner
• Support change adoption activities including UAT preparation and rollout coordination

• Flag data quality and usability issues identified during discovery, development, or testing
• Execute delivery within defined risk controls and compliance guardrails
  
  Adhere to enterprise platform and architecture standards within all assigned work
• Escalate data integrity concerns or platform governance issues to the appropriate stakeholders

• Operate as a highly engaged individual contributor committed to team success
• Actively seek feedback and coaching opportunities to accelerate professional development
• Contribute positively to team culture through collaboration, transparency, and accountability
• Support onboarding of new team members where applicable

• 3+ years of experience in business analysis, product support, delivery coordination, or a related role
• Bachelor’s degree in Business, Technology, Finance, or a related field — or equivalent professional experience
• Experience working with CRM systems;
  Salesforce exposure preferred
• Demonstrated ability to write clear, well-structured user stories and acceptance criteria
• Familiarity with Agile/Scrum methodologies and sprint-based delivery
• Strong organizational skills with the ability to manage multiple concurrent story tracks
• Effective communicator with business and technical stakeholders
• Detail-oriented mindset with a commitment to quality and accuracy
• Familiarity with risk, controls, and compliance considerations in a regulated banking or financial services environment

• Experience with Salesforce Financial Services Cloud (FSC) or similar enterprise CRM platforms
• Pr…