Marcus Goldman Sachs, Customer Experience, Analyst - Richardson, TX

Marcus by Goldman Sachs, Customer Experience, Analyst - Richardson, TX Job Description

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

HOW YOU WILL FULFILL YOUR POTENTIAL

Responsibilities

• Work in conjunction with business units to develop and improve specific operational metrics
• Build and maintain subject matter expertise in the application of metrics and measurement to business process within specific domains
• Provide ad-hoc reporting and analysis of data with the ability to demonstrate significance
• Provide report building expertise and support in the creation of performance monitoring mechanism
• Assist in the identification, development and evolution of KPIs
• Create and manage dashboard reports for management review

Basic Qualifications

• Bachelor’s degree or equivalent military experience
• Demonstrated analytical skills and techniques
• Experience dealing with large data sets (structured or unstructured)
• Ability to interpret data to develop action plans to improve business processes
• Ability to learn quickly and adapt to projects and deadlines
• Strong communication skills and the ability to build relationships with internal stakeholders
• Strong judgment and comfort with ambiguity
• Strong PC skills required (Excel, Access, PowerPoint, Word)
• Competitive spirit with the ability to lead and motivate

Preferred Qualifications

• Experience with metrics and reporting at a financial services company
• Experience with Tableau, Power BI or similar data visualization tools
• Experience in interacting with databases using SQL

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally.

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

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