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Senior Enterprise CX Lead — Onboarding, Churn Recovery & Growth
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-09-09
Listing for:
Moneta Ventures
Full Time
position Listed on 2026-09-09
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
Downstream is seeking a Senior Customer Experience Representative (CX3) to own enterprise onboarding, churn recovery, QBRs, and multi‑product quoting while serving as the quality gate and coach for peers. You’ll manage high‑stakes accounts and operate within a clear SLA, with a full 8‑hour shift from 0830–1730 in your local time zone.
The role emphasizes ownership, escalation handling below the team lead, and measurable performance, with a base salary and bonus structure described in the
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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