National Account Program Specialist

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development.

Come, stay, and grow with us.

Position Summary
The National Account Program Specialist is an operations-focused role designed to improve seller productivity and strengthen the National Accounts operating system. Working closely with National Account Managers, Sales Leadership, and cross-functional partners, this role supports reporting, CRM administration, process governance, pricing support, and business operations to ensure consistent execution and scalable growth across National Accounts programs.

Key Responsibilities:

• Reporting & Analytics:
Develop, maintain, and distribute recurring sales, customer, and operational reports. Support business reviews, dashboard management, KPI tracking, and ad hoc reporting requests.

• CRM Administration:
Maintain customer records, account hierarchies, contacts, opportunities, and program data. Ensure CRM data integrity and adherence to governance standards.

• Process Governance:
Document and maintain standard operating procedures, support process improvements, and drive consistency across National Accounts workflows.

• Pricing Support:
Coordinate pricing submissions, documentation, implementation, requests for proposals, activities, and ongoing maintenance to ensure accuracy and compliance.

• Operational Coordination:
Support project tracking, internal communications, meeting preparation, and cross-functional coordination activities.

• Business Support:
Partner with Strategic Account Managers and Sales Leadership to improve visibility, productivity, and execution discipline across the organization.

• Bachelor's Degree preferred (or equivalent professional experience).

• Minimum of 2-4 years of experience in sales operations, business support, account administration, customer support, or related business functions.

• Strong proficiency with Microsoft Excel, CRM platforms (Salesforce preferred), and Microsoft Office Suite.

• Demonstrated analytical, organizational, and problem-solving skills.

• Ability to manage multiple priorities and collaborate effectively across functions.

• Experience with reporting, business analytics, or process improvement initiatives preferred.

Compensation:
This is a salaried non-exempt role. The total compensation range for this role and market is between $57,600 - $75,600 annually. Factors that may affect the starting salary include geography/market and the individual’s tenure, performance, skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits:
Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture:
At Lennox, our Core Values of…