Technical Writer

Overview

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and it is the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Data warehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties

• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Technical Writer

On behalf of our client, Procom Services is searching for a Technical Writer for a contract opportunity in Dallas, TX.

• Provide professional assistance to internal and external customers with technical communication projects.
• Write, rewrite, edit, and proofread technical documents, promotional materials, online content, internal publications, and business development deliverables.
• Conduct quality control checks to ensure compliance with guidelines, specifications and deadlines.
• Maintain a high level of customer satisfaction.

• Contribute to developing documentation methodology, frameworks and techniques for producing technical communications.
• Use effective project management to meet established deadlines.
• Use skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures.
• Execution of knowledge management ranging from producing content management and managing customer services content to open collaborative authoring, based on KCS principles.
• Identify, build, design and publish templates with an eye for reuse for consistency.
• Apply principles and methods of curriculum and training design, teaching and instruction for individuals and groups to development of communications.
• Work with internal teams and SME to obtain an in-depth understanding of the product and the documentation requirements, considering alternative ways to inform and entertain via written, oral, and visual media.
• Develop and document standard policy, operating process/procedure and customer service guidelines relating to IT support.
• Assist in processing content requests, prioritization and assignment of projects. Prepare and assist with preparation, coordination, copyediting, and proofing of large and small proposals.
• Design, create and maintain appropriate information architecture.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience, paying attention to detail.
• Write end-user and internal-user procedural/task-based documentation such as user’s guides, getting started guides, best practices, and knowledge base articles.
• May also write easy-to-understand user interface text, online help, FAQs and developer guides.

• Ability to fill in as acting Team Lead when necessary
• Serve as mentor to interns.

• Strong interpersonal communication skills in both developing collaborative relationships with SME and work with a wide range of people within the organization. Able to function as part of a multi-disciplinary team.
• Must have excellent verbal communication skills.
• Must have reliability and a strong sense of responsibility including ability to meet aggressive deadlines.
• Ability to work independently and take ownership.
• Expert computer skills including proficiency in Adobe Acrobat, Photoshop, Microsoft Office, Visio, Project, SharePoint, Image capturing, HTML, etc.
• Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Familiarity with conventions in form, structure, and notation of…