Customer Experience Specialist

GEICO .
For more information, please .Customer Experience Specialist page is loaded## Customer Experience Specialist locations:
Richardson, TXtime type:
Full time posted on:
Posted Todayjob requisition :
R0062648
** At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
**** Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
**** When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge:
Great Company, Great Culture, Great Rewards and Great Careers.
**** Customer Experience Specialist – Dallas, TX  The starting salary for this trainee role is $30.53 per hour which is $61,500 annually.
**** Sign on bonus: $1,500 for candidates who hold an adjuster’s license that is active and in good standing.
** An accident can be scary, and our
** Dallas, TX
** Auto Damage team rises to the occasion to provide unparalleled service when our customers need us most. GEICO is looking for highly motivated Customer Experience Specialists who will help manage the end-to-end claims experience for GEICO’s customers, claimants, and partners as they navigate the ins and outs of vehicle repairs.

Our team is looking for candidates who are service driven, thrive in environments that require multitasking, and enjoy being on the go!
** Our industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility.
** Let GEICO teach you how to manage a claim to ensure that all aspects are resolved quickly and efficiently to help your customers get back on the road. Your unique skillset along with our industry leading training will help you:
* Understand vehicle estimating and how to navigate the repair process and equitable settlements
* Oversee rental vehicle authority
* Manage the fine details of a claim, like car seat replacements or additional covered policy endorsements
** This is an in-office position which will require candidates to work from our Dallas, TX office located at 2280 N Greenville Ave, Richardson, TX 75082.
** As a Customer Experience Specialist every day will be spent working directly with GEICO customers, claimants, and other interested parties like tow yards, rental companies, and body shops. Our Customer Experience teams support our customers on the front lines and provide support via phone, email, text or chat options to best serve our customers.
** Incentives and Additional Perks:
*** Health & Wellness:
Comprehensive healthcare and well-being support available on Day 1.
* 401(k) Match:
From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.
*
* What We’re Looking For:

*** Critical thinking and decision making in a dynamic, fast-paced environment
* Strong computer proficiency, including familiarity with Microsoft Office Suite
* Ability to prioritize work and multi-task, while navigating through multiple business applications
* Experience with KPIs and measurable goals
* High School Diploma or equivalent required, bachelor's degree (
* preferred*)
* Active Insurance Adjusters license (
* preferred*)#geico
400

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
** The GEICO Pledge:
**** Great Company:
** At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
** Great Careers:
** We offer a career where you can…