Customer Service Lead

✨ Now Hiring:
Client Success Supervisor (Full-Time)

Location: Richardson, TX
Schedule: Full-Time (40+ hours)
Classification: Hourly / Non-Exempt
Reports To: Client Success Manager

Are you passionate about coaching teams, solving problems, and creating exceptional client experiences? Debt Blue is looking for a Client Success Supervisor to help lead our growing Client Success department. In this role, you'll support a team of specialists, elevate service quality, and ensure clients receive industry-leading care throughout their journey with us.

If you thrive in a fast-paced environment, enjoy developing others, and can bring structure and leadership to a service-driven team, we'd love to meet you.

As our Client Success Supervisor, you will:

• Plan, assign, and prioritize daily tasks to keep the department running smoothly
• Coach Client Success Specialists through difficult calls and guide escalated issues
• Monitor team performance and service levels; recommend corrective actions as needed
• Review client accounts and provide procedural guidance to help the team improve
• Create, update, and maintain department documentation, process guides, and training materials
• Handle incoming client requests professionally and conduct monthly follow-up calls
• Demonstrate strong knowledge of settlement, negotiation, and payment processes
• Provide consultative, empathetic guidance to clients experiencing financial crisis
• Ensure all team actions align with Debt Blue procedures and industry regulations

• 1+ year of call center experience (required)
• Strong understanding of leadership, coaching, or supervisory techniques
• Excellent judgment and analytical thinking skills
• Advanced organizational and time management abilities
• Proficiency in Microsoft Office, SharePoint, and client service tools
• Outstanding written and verbal communication
• Bilingual in Spanish is a plus
• Ability to manage multiple priorities in a fast-paced environment

• Exceptional written and verbal communication
• Ability to influence, drive agreement, and manage challenging conversations
• Comfortable standing/walking for extended periods
• Ability to lift up to 15 pounds
• Strong focus, logic, prioritization, and ability to work under deadlines

• Office environment with low–moderate noise level
• Professional-casual setting

You'll be part of a mission-driven organization that helps people regain financial stability. You'll work with a supportive leadership team, contribute to meaningful client outcomes, and grow your skills in coaching, operations, and client success.

If you're ready to step into a leadership role where your impact is visible every day, apply now!

We, , are an Equal Opportunity Employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage individuals from all backgrounds to apply.