Customer Service Agent

Client Success Specialist I

Debt Blue | Full-Time | Monday-Friday, 10AM-7PM

Empathy. Transparency. Knowledge.

At Debt Blue, we believe financial freedom begins with compassion and continues with support that empowers individuals and families to take control of their financial future. Our mission is to guide clients through their debt relief journey with integrity, care, and expert insight.

We're looking for a Client Success Specialist I who is passionate about helping others, thrives in a fast‑paced environment, and is dedicated to creating a positive experience for every client.

As a Client Success Specialist I, you'll be the primary point of contact for clients enrolled in our debt settlement program. Your goal is to motivate clients, support their progress, and help them successfully complete the program.

You will handle a mix of inbound and outbound communication, address questions of varying complexity, and ensure all client interactions are documented clearly and accurately. This role reports to the Client Success Manager.

• Clearly communicate our programs and consumer debt relief options
• Use our CRM to manage, assign, and complete tasks
• Maintain accurate and complete account notes
• Handle incoming client requests professionally and promptly
• Conduct monthly follow‑up calls with clients
• Proactively reach out via multiple communication channels
• Complete outbound calls and update task statuses
• Support department operations as needed

• High School Diploma or GED (required)
• 1‑2 years of customer service experience
• Strong empathy and desire to support clients through financial hardship
• Solid judgment, decision‑making, and multitasking skills
• High energy and ability to excel in a fast‑paced environment
• Excellent attendance and punctuality
• Proficiency with Microsoft Office, SharePoint, CRM systems, and related tools
• Bilingual in Spanish is a plus

• Paid training & certification
• Comprehensive medical, dental, and vision insurance
• Paid Time Off (PTO) + paid holidays
• 401(k) with company match

Debt Blue, LLC is committed to creating an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status.

Salary: $17 – $17 per hour