Ancillary Portal Claims Adjuster

Job Title:

Ancillary Portal Claims Adjuster Department:
Claims Administration

The Ancillary Portal Claims Adjuster plays a critical role in Claims. This full‑time in‑office position is based in Richardson, TX, and the key function is assisting contract holders with any needs and adjudicating Ancillary claims.

• Education:
  
  High School Diploma or Equivalency required
• Experience:
  
  1‑2 years of Claims processing experience, minimum 1 year of hands‑on automotive repair and diagnosis experience
• Licensure, Certification, and/or Registration:
  Current or previous ASE Certification preferred

• Address customer inquiries and concerns promptly, ensuring a positive and supportive experience
• Provide exceptional customer service by communicating clearly and professionally with customers, agents, and dealers throughout the claims process
• Review and verify claim information to ensure the customer’s complaint, diagnosis, and failed parts are accurately documented and justify the approved repair
• Confirm that all repair costs align with industry standards and company processes
• Evaluate repair details to determine whether services are covered under the terms of the customer’s service contract
• Support team objectives by contributing to overall department goals and assisting colleagues as needed
• Process claims in full compliance with Smart Auto Care’s established policies, procedures, and service standards

• Participate in any projects, reports, documentation, tasks or objectives assigned

• Parts and Labor Guide familiarity
• Intermediate knowledge of Windows‑based computer programs
• Exceptional customer service and communication skills
• Ability to read, analyze and interpret general business correspondence or technical procedures
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Spanish fluency / bilingual preferred

• Typing/keyboard
• Organize and prioritize information/tasks
• Utilize word processing software
• Operate office equipment (fax, phone, etc.)
• Operate a calculator
• Ability to communicate verbally
• Ability to prepare written communications
• Retrieve and compile information
• Verify data and information
• Maintain records/logs
• Reasoning and logic
• Analyze and interpret information
• Investigate, evaluate and recommend action
• Basic mathematical concepts (add, subtract, multiply, divide)

• Sitting
• Standing
• Reading
• Hearing

No hazards specified.