Client Service Supervisor

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Schedule: Monday–Friday, Daytime Hours (Full-Time)

Additional Requirement: Participation in rotating on-call schedule

We are looking for a high-energy, service-driven leader who thrives in a fast-paced environment and is passionate about making a meaningful difference in people’s lives.

This role is ideal for someone who:

• Loves being on the phone and excels in fast, high-volume communication
• Delivers exceptional customer service every single day—no exceptions
• Brings a positive, can-do attitude even under pressure
• Is motivated, proactive, and driven to make an impact
• Values teamwork and collaboration as essential to success

• Heavy phone usage & real-time communication
• Customer service excellence
• Positive, solutions-focused attitude
• Strong team orientation

The Client Service Supervisor plays a critical role in ensuring outstanding service delivery to both clients and caregivers. This individual is the central hub of communication—coordinating staffing, solving problems in real time, and building strong relationships through consistent, high-quality interactions.

This is a fast-paced, phone-heavy role that requires quick thinking, compassion, organization, and a commitment to excellence.

• Coordinate daily and long-term staffing needs through high-volume phone communication
• Manage caregiver schedules and adjust based on real-time client needs
• Quickly resolve shift gaps, call-offs, and coverage issues

• Serve as a primary point of contact for caregivers, clients, and families
• Handle frequent inbound and outbound calls with professionalism and urgency
• Deliver exceptional customer service in every interaction
• De-escalate concerns and provide fast, effective solutions

• Organize and facilitate caregiver orientation
• Provide coaching, encouragement, and performance feedback
• Foster a positive, team-first culture

• Build strong, trusting relationships with clients and families
• Ensure consistent, high-quality care experiences
• Respond quickly and empathetically to client needs

• Monitor scheduling patterns for cost-effective service delivery
• Maintain accurate records and documentation
• Deliver supplies or equipment to client homes as needed (mileage reimbursed)

• Participate in a rotating 24/7 on-call schedule
• Provide urgent support using sound judgment and professionalism

• Experience in home care, healthcare, staffing coordination, or high-volume customer service roles preferred
• Proven ability to handle heavy phone usage and multitasking in a fast-paced environment
• Strong communication, problem-solving, and interpersonal skills
• Excellent organization and time management abilities
• Proficiency with scheduling software and office tools
• Valid driver’s license and reliable transportation

• Customer Service Excellence (Non-Negotiable)
• Positive Attitude & Resilience (Non-Negotiable)
• High-Volume Communication & Responsiveness
• Team Collaboration & Support
• Initiative & Accountability
• Problem-Solving & Critical Thinking

• Make a real impact in people’s lives every day
• Be part of a supportive, team-driven environment
• Work in a role that is dynamic, meaningful, and never boring
• Grow with a company that values service, people, and purpose