Customer Service Representative II - Richardson, TX

Job Category
:
Customer Service

Requisition Number
: CUSTO
001664

• Full-Time
• On-site

Showing 1 location

• Pay or shift range: $19.85 USD to $24.83 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Kreuger, an Air Distribution Technologies, Inc. company, is seeking a Customer Service Representative for an on-site position in Richardson, TX
. As the face of the company, our Customer Service team has the opportunity to build strong customer experiences and lasting relationships. We are looking for a team player who puts the customer first. If you are passionate about working with customers and thrive in a team-oriented, employee-friendly environment, this is the perfect position for you!

What You’ll Do:

• Serve as the primary communication link between customers and internal departments to facilitate customer orders and requests.
• Assist customers with inquiries, order‑related issues, product information, credits, and other account‑related matters.
• Verify orders and resolve any errors or questions as they arise.
• Respond to customer inquiries regarding order‑related questions.
• Process change orders, credits, and product return authorizations.
• Provide information to customers and sales staff on order‑related issues via incoming calls and emails.
• Perform other duties as assigned by the Customer Service Manager.

What You’ll Bring:

• High school diploma or equivalent.
• 2+ years of experience in a customer service support role, preferably in a manufacturing environment.
• Experience with Customer Relationship Management (CRM) software, order management software, and customer service management software.
• Proficiency in Microsoft Excel, Word, Outlook, and Teams software.
• Demonstrated proficiency in basic mathematics and strong written and verbal communication skills.
• Strong team player with the ability to prioritize customer needs and multitask as needed.
• Experience with Sugar
  
  CRM software is preferred.

The work environment is primarily in a professional office setting with standard office equipment and a climate‑controlled atmosphere designed for productivity. There may be occasional opportunities to visit a lab or plant for meetings or collaboration. Employees may occasionally be required to lift items weighing up to 50 pounds. Reasonable accommodations may be made for individuals with disabilities.

Education: High School or better.

Experience: Proficiency in Microsoft Excel, Word, Outlook, and Teams software;
Experience with CRM, order management, and customer service management software; 2+ years in a customer‑service support role, preferably in manufacturing.

Preferred:

Experience with Sugar

CRM software.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.