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Tier II Escalation & Customer Support Specialist
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-07-20
Listing for:
The Goldman Sachs Group
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Marcus by Goldman Sachs seeks a Tier II Customer Support Specialist to handle inbound calls and serve as an escalation point for complex inquiries. You'll work in a hybrid model, collaborating with cross-functional teams to investigate issues and drive improvements.
The role emphasizes analytical thinking, strong judgment, and the ability to manage competing priorities in a fast-paced call center environment. Excellent communication and ownership are essential.
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