Customer Advocate

Overview

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.

Duties include:

conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

• Respond to telephone and written inquiries from members and physicians.
• Conduct research to provide accurate information.
• Spend approximately 85–90% of scheduled time on the phone.
• Sit for long periods of time with scheduled breaks as required.

• High school diploma or GED.
• 6 months of customer service experience or 6 months in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision‑making skills.
• Must be able to work on the phone approximately 90% of the scheduled time.

• 9 months of customer service experience.
• Experience working with lines of business such as CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Requires onsite training in our Richardson, TX HQ office. After training, the position may be performed remotely.

Base Pay Range: $17.75 – $28.39 per hour (exact compensation may vary based on skills, experience, and location). This role is eligible for an annual incentive bonus plan subject to plan terms and conditions. The company offers a comprehensive benefits package which includes health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, and other incentives.

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HCSC is an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.