Member Service Representative, Richardson YMCA

Job Details

• Base Pay $14.5 / Hour
• Job Category PART TIME
• Employee Type Regular Part Time
• Manage Others No

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes, apply today!

• Promote and sell memberships and services
• Give quality tours to potential new members and tailor them to interests
• Scan member cards and greet by name
• Build relationships and retain members
• Answer member questions in a prompt, professional, and friendly manner
• Attend paid trainings and meetings and learn new skills
• Multitask and manage front desk responsibilities in a fast‑paced environment
• Perform light cleaning duties and hospitality tasks (make coffee, fold towels, stock supplies)
• Collaborate with team to create a positive and engaging environment
• Manage schedule (~10-29 hours per week, depending on branch)

Weekday Opening Shift: 4:45 AM – 9:00 AM

Weekday Closing Shift: 5:00 PM – 8:00 PM

Weekend

Shifts:

12:00 PM – 5:00 PM on Saturdays and Sundays

This position supports member engagement, check‑ins, and front desk operations during our busiest times.

• Positive outlook and team-oriented attitude
• Friendly and team oriented
• Adaptable to changing situations
• Ability to manage multiple priorities
• Must be able to stand for long periods of time
• Professional customer service and communication skills
• Responsible for quality and accuracy
• Ability to learn new programs quickly
• Proficient with Microsoft Suite and web navigation
• Creative and innovative
• High school diploma or GED required
• Bilingual helpful, but not required

What We’re Looking For:

• A positive attitude and team spirit
• Strong communication and professional customer service skills
• Ability to multitask, prioritize, and stay organized
• Proactive approach to learning new information and using online/internal resources
• Comfortable with standing for extended periods
• Proficiency with Microsoft Office and basic web navigation
• Bilingual a plus, but not required
• High school diploma or GED required

• EEO – The YMCA provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status
• Risk Management – Risk management and Child Abuse Prevention is the responsibility of all staff and volunteers